Hilton Shanghai Greater Hongqiao (NECC)

This stay at the Hilton Shanghai was quite good. The room was clean and reasonably priced for a small suite. The service was excellent. Luna enthusiastically helped me arrange the room, and I'm also grateful to the concierge for helping me pick up a package from the garden. It was really thoughtful. I will definitely stay again.

This is a newly opened hotel. Jenny at the front desk has a very good service attitude and the location is very convenient. It was a great experience!

The location is OK, not far from the Convention and Exhibition Center, close to Hongqiao Airport, just in time to fly to Hong Kong. Newly opened, I saw many foreigners staying. Breakfast🥣: There are not many choices, but the quality is good. Facilities: 1. The lobby is not big, the gym equipment is not much, the swimming pool is very good, there is also a massage pool, and the locker room provides sweat steaming. 2. The hair dryer in the room is Dyson. Hygiene: Clean, no formaldehyde smell. Environment: Elegant, the room is big, but there is no carpet, which feels a bit lacking. Service: The service attitude is quite good

During my trip to the Hilton Garden Inn, I met Rebekah. When checking in, she handled the procedures skillfully and patiently answered our questions about hotel facilities and surrounding attractions. She also responded to our requests and helped coordinate our needs. In the future, we will come here again if we have the opportunity to experience the service of the Hilton Garden Inn again.

Overall impression: As a newly opened Hilton brand hotel, the first impression of Shanghai Hilton is "new" and "bright". From the moment I stepped into the lobby, the modern design, fresh smell and bright facilities all highlight its new identity. The overall experience exceeded expectations, and the details were carefully considered. Although there is still room for improvement in the service of a new hotel, the flaws do not outweigh the merits, and it was a pleasant stay. Geographic location & transportation: The hotel is actually a bit off-center. Although it is not absolutely in the core of the city center, the surrounding roads are wide, and it is very smooth to take a taxi or drive. The surrounding environment is relatively new and green. There are few large-scale commercial facilities for the time being, but the hotel's own facilities are sufficient to meet basic needs, and it is quiet. Design & environment: This is one of the biggest highlights of the hotel! The pictures I took fully demonstrate its modern and modern design style. The lobby is high and open, using a lot of stone, metal and lighting elements to create a delicate and artistic atmosphere. The design of the public area also maintains a consistent high standard, with elegant colors and sophisticated lighting, which is very photogenic. The spotless and design sense that is unique to new hotels runs through the whole process. Room experience: Space and layout: Room 1015 is of moderate size, reasonable layout, and efficient space utilization. Although there is no scenery, it is enough for business trips. Facilities and comfort: All facilities are brand new! The bedding is extremely comfortable, with a good balance of support and softness, and a good night's sleep. The bathroom space is separated into dry and wet areas, with a modern design, and the shower water pressure is strong and stable. But the water pressure of the bathtub is a bit weak. The smart toilet is a plus. The soundproofing effect of the room is good, ensuring a quiet rest environment. Details and technology: Equipped with an intelligent control system (lighting, curtains, etc.), it is easy to operate. Minibar, safe, ironing equipment are all available. There are plenty of USB charging ports to meet modern needs. Some details that I particularly noticed, such as the unique lighting design and textured decorations (if there are in the pictures, you can mention it, for example: "The unique reading lamp at the head of the bed is both practical and adds a sense of design"), all reflect the design's care. The hotel uses Dyson hair dryers, which improves the quality, but the instant coffee used is a bit cheap, which I hope can be improved. Dining experience: Breakfast: Breakfast is on the first floor. The variety is good among new hotels, with a balanced selection of Chinese and Western styles. There are local snacks (such as xiaolongbao, shrimp dumplings, fried dough sticks, spring rolls) and Western baked cakes. The ingredients are fresh and the taste is online. I especially like the freshly cooked noodles and eggs. The restaurant environment is bright and comfortable, and the service response is timely. Service: As a new hotel, the staff are generally warm and friendly, and you can feel their willingness to work hard to provide quality services. The front desk is efficient, and the room response speed is fast. The room still has a slight smell, and the delivery of the air purifier is still very timely.

This stay was beyond my expectations, and I would like to especially thank Chloe, the front office assistant manager! Her service truly embodies the essence of Hilton's brand of "warm hospitality". This morning I mentioned that I particularly liked the tea bags provided by the hotel. Unexpectedly, Chloe not only took note of it, but also took the initiative to help me find extra tea bags later. This attention to the guests' small preferences made me feel very warm and valued. What's even more surprising is that Chloe also carefully prepared a **Hilton customized card holder** for me! This little gift is not only practical and exquisite, but also unexpectedly thoughtful. I can feel that she is not mechanically executing the process, but is really creating an unforgettable experience for the guests. Thank you very much for Chloe's thoughtful arrangements and unexpected service! I look forward to experiencing the surprise and warmth brought by Chloe again when I stay next time!