Fairfield by Marriott Shanghai Hongqiao

This guy named *** is the so-called manager on duty. He only shirks responsibility when handling matters. There was also a report about a clogged water pool, but he didn't mention it at all. He told Ctrip customer service that everything was fine and not blocked. Then do I need to scoop out the blocked water for you to see? He can decide whether to handle the matter or not, and he even deducts my salary and firmly says that I put it there. He is very good at shirking responsibility. Have you been trained?

I booked this newly opened Marriott for this trip to Shanghai. It is located at a crossroads, 10 minutes walk from the subway. The hotel has 3 floors in total and has free parking. However, because it is newly opened, the formaldehyde smell is very strong. The room and elevator are full of formaldehyde smell. They said that there are mini bar drinks and fruits, but there is nothing in the room. I called to ask and they sent it. The room was full of dust when I entered. I suspected that no one had lived there for a long time. The toilet is not smart and the curtains are not smart... The hardware is actually average. The bathroom is quite large and the room is also large, which is an advantage. There are two cloakrooms. I don’t understand... The breakfast is OK. There are not many varieties, but it is clean and rich.

This hotel has recently opened. I stayed there on a business trip with the mentality of trying it out. The overall experience was great. Before check-in, the lady at the front desk called to ask if I needed anything, which was very thoughtful. I stayed at the Aegean Atour Hotel next door before, which had no value for money and the breakfast was just average. The breakfast here is very delicate and tastes very good. The check-in lady Nina provided very good service. She helped to upgrade the room when checking in and readily agreed to a late check-out. The hotel felt very comfortable as soon as I entered. The ceiling was high and not oppressive. The room was well-lit. The hotel has a self-service laundry room and a gym, which is very convenient. There is a self-service coffee machine in the lobby for free coffee (there is also Luckin Coffee downstairs). The room is arranged on the side facing the street, with good sound insulation. The hotel sent more sincere fruits and handwritten welcome cards than many five-star hotels. The small refrigerator in the room also prepared extra mineral water and drinks, which were also very helpful. It's free, and the TV can cast screens. These details show that the hotel is very attentive in management. The room is clean, and the bedding is very comfortable. I heard that it is customized according to 5-star hotels. The waiters will take the initiative to greet and greet you no matter where they meet in the hotel. The cleaning lady at the elevator entrance will help press the elevator. She is very friendly. The hotel is very convenient to the subway entrance and the airport. There are many restaurants on the street downstairs of the hotel. You can visit the Aegean Sea in less than 10 minutes on foot. It will be the first choice hotel when you come to Shanghai in the future.

Facilities: All are new, the toilet and bath are separated into wet and dry areas, and the projection is also very good. The water in the room is Wahaha Hygiene: Very clean Service: The front desk and cleaning lady are very nice. Environment: It is very convenient to take the subway and bus downstairs in the community