Hi inn(Shanghai Xujiahui Yongjia Road)

I booked an hourly room at 8 o'clock, but when I arrived as scheduled, I was told that there was no room and I had to wait for an hour. Later, Ctrip intervened and solved the problem. I booked an hourly room for two hours from 8:00 to 10:00 the day before, and it was not long before the hotel confirmed the reservation. I couldn't sleep well at night taking care of the patient, so I thought about taking a nap during the doctor's rounds during the day. I arrived at 7:58 that day, and the beautiful lady at the front desk told me that there was no vacancy and I had to wait for an hour. With the smooth experience of checking in at other hotels at 8 o'clock the day before, the reply from the front desk hit me hard, because I only had 2 hours to rush back to the hospital to take care of the patient. I asked how long it would take at the fastest, and the beautiful lady at the front desk replied that the aunt had just started work and it would take more than half an hour at the fastest. I argued that the order should not be confirmed if there was no vacancy, but to no avail. The front desk told me that I could either wait or cancel the order. I walked out of the hotel and walked towards the hospital. The more I thought about it, the angrier I got, so I reported the situation to Ctrip customer service. Ctrip quickly learned from Haiyou that the situation was true, and it should be pressure from Ctrip, and Haiyou had vacancies again. When Ctrip customer service told me this, I was speechless. It took only 10 minutes for Ctrip to intervene and clean up the empty room immediately after asking the guests to cooperate with the hotel time. The corners of my mouth were completely different. Postscript: When I returned to the front desk, I checked in at about 10:20. At that time, the front desk was calling the aunt to ask her to clean a certain room first. After I got the room card, I saw a man at the front desk waiting to check in. The front desk asked him to wait. It should be the same situation as mine. This bad review is for Haiyou's management and employee quality. Finally, I call Ctrip. If you have any questions, please contact Ctrip customer service 66666

The mattress felt damp, the space was not big, and there was no window, so it felt stuffy when I turned on the light. The bathroom and the outside were integrated, and there was no night light. Fortunately, the cleaning lady was nice.

The room upgraded for free is spacious and the service is OK. It would be better if there is a washing machine.