Jinglai Hotel · Zhenxuan (Shanghai Yingao West Road Fourth People's Hospital)

I stayed in this hotel twice in a row. The first experience was very good, and the second experience was extremely bad. The problems are as follows: 1. Indifferent attitude. I checked into the hotel at around 7pm. At that time, I was told that there was only one room left in the room type I chose. Although I clearly told them that I wanted a higher floor and a relatively quiet room, there were many people at that time, and the hotel was very busy. 2. I was not given the corresponding room type. This time I booked a Premium King Room with an area of ​​28-35 square meters, but it is the same as the Premium Sunshine King Room with an area of ​​20-25 square meters that I stayed in before. The explanation from the front desk was that they helped us upgrade the room type last time, but they didn't tell us last time. Is this true? Or is it that the room type information given to Ctrip by the hotel is actually false. The front desk suggested that we could change to a larger room type, but from the APp, there was no larger room type option. We questioned it because even the size layout outside the room door and the size of the interval between the two rooms are the same. Isn't this very strange? The time to change rooms can only be after 10:30 pm, saying that the large room type can only be cleaned out at that time. Which hotel's large room is reserved for guests arriving after 10:30 p.m.? Isn't that strange? 3. The surrounding noise is noisy at night. The room arranged by the hotel this time is right next to the road. The front desk did not inform the guests that the surrounding noise is very noisy, which caused me to be awakened by the sound of a truck at 2:30 a.m. It was so loud that I thought something exploded. The score index exceeded 200. From the photos taken, there are roads in front, behind, left and right, and trucks, motorcycles, and cars often pass by. I randomly took a video recording. With the windows closed throughout the whole process, the sound on the road is still so clear. But why was the room type I stayed in last time not like this? It was relatively quiet. I paid a more expensive price, but was arranged in a cheaper room type with a noisy environment around. I was awakened by the sound in the early morning...seriously affecting my sleep. 4. The cleaning sound was noisy at 9 a.m., and the hotel's sound insulation was not good. 5. I seriously doubt the star rating of the hotel. It is a 4-star hotel. Not only is the hotel service poor, but the room hardware facilities are also not good. It does not meet the standards of a star hotel at all. 6. The room was not tidy, the sofa was stained. The corridor was full of musty smell. There was only one elevator, and the waiting time was too long. Sometimes I had to give way to the robot. There were not many elevators, could we have separated the human and robot elevators? 7. I was woken up by the deafening noise of a noisy truck at 2:40 am and fell asleep at 5 am. The hotel's handling of the situation was unsatisfactory.

I have stayed here several times, and yesterday was the worst check-in experience. I booked the room in the afternoon and checked in at around 11pm. When I arrived at the hotel, the front desk told me that only an auntie had not cleaned the room yet, and asked me to wait. Then I waited in the lobby for about 10 minutes, but it was still not cleaned. Later, I decided to go out for something to eat and come back to check in. I returned an hour later, but the room was still not cleaned, and asked me to wait another 5 minutes, so I continued to wait. I finally checked in, and when I got to the room, I found that there were paper towels used by the previous resident on the table, and it was very obvious. It was acceptable that they did not mop the room, but this paper towel was unacceptable to me.

It was really good. The front desk was very attentive and gentle when opening the room. The elevator was also very clean and hygienic. I was surprised when I got to the room. In Shanghai, such a good room only costs more than 300 yuan. It's amazing!!!

First of all, the hotel is in a great location. You can see it from a distance. The lobby is on the right when you get off the bus. The nearby shopping mall is good for shopping and takeout is also very convenient. I am very grateful to all the colleagues at the front desk for their hospitality, especially the manager lady and the handsome boy. It's a new hotel, it's really good, and the interior facilities design is better than all nearby hotels of the same price. This is the second time I've stayed here~