voco Suites Shanghai Hongqiao CBD

Service: The worst experience of staying in a hotel ever! The hotel property is under renovation. From morning to night, there is a continuous sound of electric drills and angle wheels. The sound is very close and it is so loud that people cannot stay indoors normally. And what does the hotel do——— 1️⃣ No reminder after booking and checking in; 2️⃣ There is a notice on the desk of the hotel saying that it is under renovation. Please forgive the guests. That's all. They are not even willing to provide guests with a pair of two-dollar earplugs. It's ridiculous. Ask guests to cooperate with the hotel, so what guarantee does the hotel give to guests? ? ? ? Just let the guests live like living on a construction site during the day? ? ? ? ? Come out to stay in a hotel just to listen to the noise of renovation during the day? Is this the standard of InterContinental? When checking out, there were three young girls sitting at the front desk, carrying suitcases and making a lot of noise, but no one took the initiative to look up until we took the initiative to say we wanted to check out, and then the other party looked up and said just give me the room card. There was no inquiry about the check-in experience or any other communication. Later, one of them complained to the girl sitting on the other side that they didn't send anything. When checking out at the front desk, the front desk staff were unhappy with each other and threw faces. . . . It was a shocking front desk experience. The only good thing was, 1️⃣ Alan was very warm and thoughtful when checking in; 2️⃣ The linen aunties were very good. They put on another pair of slippers when their shower slippers got wet on the first night. The auntie came to clean the next day and saw three pairs of slippers in the room. She thought it was a family of three, so she took the initiative to replenish three sets of toiletries, bath towels, bathrobes, etc. The cleaning aunties were very attentive, which was impressive. It is recommended that this kind of hotel that does not understand what hotel management is should not just rush to make money and send congratulations messages every day for full rooms. Let the guests' check-in experience be like living in a construction site! ! ! !