Guest User
March 26, 2025
I booked a king-size bed room, but the space was very narrow, there were no windows, and the room smelled bad. The air-conditioning remote control had no battery, and the smart voice control didn't work. I went to the front desk to report it, and they said they would upgrade the room type for an extra 40 yuan. Then when I opened the app, the price changed to 49. They asked me to scan a code, and I spent 50 yuan to buy a membership, and I didn't get a single dollar back. As a result, the new room still smelled bad. We opened the window for ventilation for a long time. It was the worst stay experience ever. Don't come. When the customer service called, they kept making excuses for themselves. When we said the room smelled bad, the customer service said that some room types don't have windows, which means that if you don't have windows, you deserve to smell bad, right? Then they said the air conditioner remote control was out of battery. The first reaction was not to express apology, but to say that the front desk had power and held it. They also said it was normal for us to increase the price to change rooms. If your room didn't smell so outrageous, who would want to change rooms? The hygiene is also very poor, there are white spots on the buttons, it’s really hard to give a good review.
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