Shanghai Jinqiao Haichang Penguin Resort Hotel

Facilities: There are children's entertainment facilities and you can see penguins. I am very satisfied. Hygiene: The room is clean and tidy. Environment: Quiet and comfortable. Service: The service is in place. When I need to add quilts and sheets, they are delivered immediately. 2 adults and 2 children, unlimited tickets for Haichang Ocean Park for two days: I originally brought my parents with me and bought a one-day ticket. They helped us upgrade to a 2-day ticket for free. Haichang Park shuttle bus: fast. Haichang Ocean Park penguin dolls: cute and clean.

Haichang Penguin Hotel Shuttle Bus: "Nightmare Shuttle" for Family Vacation As a high-end hotel focusing on family customers, Haichang Penguin's shuttle bus service can be called a "vacation experience crusher". Chaos on the first day: Unmanaged "seat grabbing battle" There was no shuttle bus from 11:30 to 12:00 on the day of check-in, so I planned to take the 12 o'clock shuttle bus. There was no queue sign and no staff. When the 12:00 shuttle bus arrived, the driver came to open the door with a rice bowl. The crowd suddenly broke out into a shove. My father and I each brought a child (2 and a half years old). Even though we were originally lined up together, we were instantly dispersed by the crowd and were far apart. In the end, we got off this bus and took the 12:20 bus instead. In the evening, considering that we would encounter peak traffic, we took a taxi back. Tragedy the next day: Crowded to the point of "almost losing a child" On the second day, we took the 12:20 bus. Although there was no one on the way, a more dangerous scene occurred. Before the bus stopped, the passengers swarmed into the bus without waiting for the people who were getting off. Dad took a stroller and got off, and I held the first child and wanted to get off. Another child stood up and wanted to get off because his seat belt was broken and not tied, but was scattered by the passengers who were madly squeezing up Normally, you should get off through the middle door and get on through the front door, but the driver did not give any instructions at all. At this moment, we still had strollers and luggage on the bus. After the passengers in front got on the bus, Dad finally squeezed into the bus and got off with the second stroller. The driver immediately closed the door and left. As a result, we still had a bag of diapers and medicines for the child on the bus. Because we had to go back to find the luggage (we contacted the hotel immediately, and the hotel said that the driver did not see the bag on the luggage rack or the seat and asked us to go back to check the surveillance), the subsequent itinerary in the park had to be cancelled, and a good vacation plan was ruined. As a tourist who has stayed in many family-friendly resort hotels, I have never seen such a chaotic shuttle service: even the basic order of "first down, then up" cannot be maintained here. It is recommended that the hotel at least arrange staff to guide during peak hours and stop queue-jumping and pushing behaviors in time Spending a high price to go on vacation is not to let the children be frightened in the crowd, nor to see the hotel's indifferent attitude towards service issues. I hope the hotel can optimize the shuttle bus riding process, increase staff to maintain order, and don't let other tourists repeat our mistakes.