Guest User
February 26, 2025
On the morning of the first day of school in Chongming, my daughter called home and said she was vomiting and felt weak all over. I immediately drove to her school to pick her up and took her to a clinic in Chenjia Town for medical treatment. The treatment, medication, and intravenous drip lasted until 4:30 in the afternoon. I originally wanted to send my daughter back to school, but she was still too weak to even walk into the school. I had no choice but to find this hotel closest to the school to stay. When the two ladies at the front desk learned that my daughter was not feeling well, they enthusiastically brought her water and blankets. I was afraid that my daughter would not be able to recover the next day, so I asked if I could pack a portion of breakfast. Although the front desk did not have this authority, they still actively helped me communicate with the restaurant and finally replied that it was possible to pack it. Finally, she said that if there were any emergencies or needs at night, I could contact them in time and they would do their best to help.
The next morning, although my daughter felt better, she still couldn't get up. When I went downstairs in the morning, although the waiter at the front desk had been replaced, he still asked about my daughter's physical condition. I went to the restaurant for breakfast, and the lady at the door asked me if I was a guest of room 205. I said yes, and she immediately said, "You can eat first, and I'll bring you a takeaway box in a while." This shows that the front desk had fully implemented this matter with the restaurant yesterday. Even though the people on duty were different, both the front desk and the restaurant had communicated the guests' needs.
When I checked out, the lady at the front desk gave me a souvenir. The key point is that from beginning to end, no one asked the guests to give a five-star rating for providing extra services to the guests. I have encountered too many such things, and I think this should show their respect for the guests and their confidence in the quality of their service.
Finally, I would like to thank the four beautiful ladies at the front desk and the restaurant again. I am deeply moved by your service. I will not say anything about the hotel’s facilities and environment because your service alone is good in my eyes!
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