Atour Hotel Reviews
Atour Hotel
69 Longyin Road, Xuhui District, Shangha, Shanghai, ChinaView Hotel Details
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1 night
Atour Hotel Guest Reviews
4.8/5
Excellent
663 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(663)
Positive reviews(654)
Reviews with photos/video(62)
Classy environment(69)
Delicious breakfast(58)
Friendly front desk staff(54)
Quiet & comfortable(28)
Convenient parking(21)
Well designed(9)
Perfect for business trips(8)
Excellent TV(4)
Negative reviews(9)
JOWEE
Superior Smart Room (2 beds)
Stayed in Sep 2023
Business travelers
16 review
Outstanding
Posted on Sep 5, 2023
I would like to return here. The staff was nice. They diligently clean the room. Break fast was modest with variety of meals served and they offer free late snack from 2130H to 2330H. Highly recommended for tourist/foreign travelers.
Response from Property: Dear guest, thank you for your unreserved praise, hee hee! Duoer is so moved to see your support and recommendation! Duoer's efforts have finally been recognized, but Duoer will not be proud. We will continue to work hard to become the favorite of the guest officer! Looking forward to your next visit!
Ahmadinia
Elegant Smart Room (Double bed)
Stayed in Nov 2023
Business travelers
27 review
Outstanding
Posted on Nov 7, 2023
It was very good . I will stay there again
Response from Property: I am very happy that you like it. Neighbourhood service is one of the characteristics of our Yaduo Hotel. It is our responsibility to provide you with warm and thoughtful service and a comfortable and quiet rest environment. We will continue to work hard to serve every guest! The comfort of your stay in us is what we pursue. When you come to our hotel, it's like going home, because we all serve our guests as family members, which will definitely make you feel comfortable. Looking forward to your next stay
li Shirley
Superior Smart Room (Double bed)
Stayed in Dec 2023
Solo travelers
2 review
Outstanding
Posted on Dec 9, 2023
staff is nice and helpful
Guest User
Elegant Smart Room (Double bed)
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Nov 25, 2023
Clean and nice
Ab Ventures
Superior Smart Room (Double bed)
Stayed in Aug 2023
Business travelers
12 review
Outstanding
Posted on Nov 1, 2023
Best of the best
Response from Property: I am very happy that you like it. Neighbourhood service is one of the characteristics of our Yaduo Hotel. It is our responsibility to provide you with warm and thoughtful service and a comfortable and quiet rest environment. We will continue to work hard to serve every guest! The comfort of your stay in us is what we pursue. When you come to our hotel, it's like going home, because we all serve our guests as family members, which will definitely make you feel comfortable. Looking forward to your next stay
annyshcn
Superior Smart Room (Double bed)
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 29, 2024
The room is very clean and very suitable for business living, especially the large writing desk is great, which fully considers the needs of office and study. The delivery robot is also very cute! The front desk service is also very enthusiastic! Overall, it is a very pleasant experience!
Original TextTranslated by Google
Response from Property: Dear guests, we are committed to providing efficient and high-quality services to every guest who comes to Atour, so that you can feel the tradition and comfort that is different from other hotels. Thank you for your encouragement and love for Atour, and thank you for liking Atour. It is our constant pursuit to find people who like us and serve those who like us. We look forward to meeting you again!
Guest User
Elegant Smart Room (Double bed)
Stayed in Jun 2024
Business travelers
8 review
Outstanding
Posted on Jun 19, 2024
This Yaduo is great. The scallion oil noodles are really delicious. After eating, you can start a day full of energy. You can always trust Yaduo's breakfast. Everything else is fine. It's very comfortable.
Original TextTranslated by Google
Mentudexinyang
Executive Smart Room (2 beds) (Fridge)
Stayed in Jun 2024
Family
4 review
Outstanding
Posted on Jun 16, 2024
The room is clean and hygienic, the room service is good, the transportation is convenient, there is Metro Line 15 nearby. There is also Longhua Tianjie for shopping nearby, and West Coast Park. The overall experience is very good
Original TextTranslated by Google
Response from Property: Dear little master, thank you for supporting Duoer so much! Sometimes, happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Between the lines, I feel your full joy, which is also Duoer's greatest happiness. Duoer will work hard with your support, just to make you unforgettable when we meet again!
Guest User
Elegant Smart Room (Double bed)
Stayed in Jun 2024
Business travelers
2 review
Outstanding
Posted on Jun 27, 2024
Very comfortable, especially the lady at the front desk named Xiaomei, who is very caring and helped me solve any problems perfectly. The room is also clean and tidy and very warm to live in. This is my first time writing a review. It's really very good!!!
Original TextTranslated by Google
Response from Property: Dear guests, we are committed to providing efficient and high-quality services to every guest who comes to Atour, so that you can feel the tradition and comfort that is different from other hotels. Thank you for your encouragement and love for Atour, and thank you for liking Atour. It is our constant pursuit to find people who like us and serve those who like us. We look forward to meeting you again!
ZXJxiaozhang
Executive Smart Room (Double bed) (Fridge)
Stayed in May 2024
Couples
193 review
Posted on May 3, 2024
The experience was so bad! I was woken up by the bang bang bang sound of the renovation at 6:30 in the morning! After more than ten minutes, someone probably called to complain, so it stopped! At 8:30, I was awakened by the bang bang bang sound again. I called the front desk to complain, and then it stopped! Around 9 o'clock, the whole room lost power! When I told the front desk that the renovation noise woke us up, the front desk staff actually said that there was no such thing. Fortunately, we had a recording! We said that I had recorded this, so they didn't make any noise. Isn't this too funny? Are we too idle? Say that there is something that doesn't exist! Another thing is that we booked an executive room, and my wife booked a superior room a few days ago. My wife said that the superior room is much better than the executive room! I think there is a phenomenon of random selling. The front desk staff said that there is no reason for this kind of thing. Later, they called us to talk about giving us a pillow. Are we the people who lack a pillow? We think it's your attitude problem! What a ghost hotel, think about it when you book! Attached is a picture. This is the window of the room. You can only see a little bit outside. It's like a prison. I'm speechless. I've never encountered such a hotel and such an attitude to solve problems! Alas...
Original TextTranslated by Google
Response from Property: Dear friends of Atour, we are very sorry that we could not give you a comfortable stay. Atour expresses its deepest apologies. Thousands of words can be summed up in one sentence. Thank you for choosing Atour among the vast number of hotels. Thank you for your thoughtful comments. First of all, we deeply apologize for the dissatisfaction you have with the guest rooms. We feel deeply guilty for your dissatisfaction with the room facilities and other aspects. We will definitely provide you with solutions immediately and help you solve your problems as soon as possible. We will actively correct the shortcomings and provide better services and better rooms for every friend of Atour. Atour will take this as a lesson and make timely improvements. At the same time, Atour also needs customers to give us opportunities to improve and improve. Atour looks forward to meeting you again!
Guest User
Elegant Smart Room (Double bed)
Stayed in Apr 2024
Solo travelers
9 review
Outstanding
Posted on Apr 23, 2024
Very clean, the lady at the front desk upgraded my room, the hotel is very quiet, the breakfast is very good, the service attitude is super good, recommended.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Guest User
Superior Smart Room (Double bed)
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on Apr 27, 2024
The service is very good. I like it very much. The breakfast is delicious 😋
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
angess
Elegant Smart Room (Double bed)
Stayed in Mar 2024
Business travelers
9 review
Outstanding
Posted on Mar 16, 2024
The room is clean, the electric flush toilet and heated toilet seat are very comfortable. The breakfast is rich and the service attitude is good
Original TextTranslated by Google
Response from Property: Dear little master, thank you for supporting Duoer so much! Sometimes, happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Between the lines, I feel your full joy, which is also Duoer's greatest happiness! Duoer will work hard with your support, just to make you unforgettable when we meet again!
Anonymous User
Elegant Smart Room (Double bed)
Stayed in Mar 2024
Friends
1 review
Outstanding
Posted on Mar 24, 2024
The room is bigger than expected, clean and tidy, the waiters are very friendly
Original TextTranslated by Google
Response from Property: Dear little master, thank you for supporting Duoer so much! Sometimes, happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Between the lines, I feel your full joy, which is also Duoer's greatest happiness! Duoer will work hard with your support, just to make you unforgettable when we meet again!
Guest User
Superior Smart Room (2 beds)
Stayed in Feb 2024
Family
3 review
Outstanding
Posted on Feb 16, 2024
The lady at the front desk was very welcoming. The room was quiet and comfortable. The children had a lot of fun playing here. The breakfast was also very rich and the children ate very well! That's all good
Original TextTranslated by Google
Response from Property: Because of that spring breeze, the grass is suddenly filled with butterflies. Wen Geng's message is filled with happy expectations, the beautiful aftertaste is condensed with unfading colors, the happy mood is only because of your existence, and the affectionate concern conveys unchanging feelings. Duoer will grow better because of you. Thank you for your praise and wish you happiness every day. Duoer will make you and every friend who comes from afar feel at ease. This is the mission of all Duoer! Duoer's tomorrow will be better and better. I am Duoer. I am waiting for you here and look forward to your stay again. !