Xueyeling
December 15, 2024
Overall, the hotel is good. The room is clean and the facilities are complete. There are some more thoughtful highlights, such as special tea, sports water bottle, earplugs. By the way, they upgraded my room early and gave me fruits. Thank you. There are many good places, and I hope to maintain them. I would like to mention the areas for improvement: This trip encountered the problem of blocking the use of Shanghai accommodation vouchers confirmed by Ctrip and the hotel in advance. This is a small episode. Ctrip responded quickly and solved it smoothly. Ctrip took the consequences. I appreciate Ctrip's service level very much. Compared with the hotel's attitude towards this matter, the hotel is inferior, because no staff member apologized to me, and the hotel did not have any other comments on this matter. But apart from this, the hotel room is still good, and it is also close to the Mercedes-Benz Cultural Center, which is very convenient for watching performances.
Original TextTranslation provided by Google