Hilton Garden Inn Shanghai Lujiazui

I originally have a booking for 4 nights but ended up checking out after 1 night despite being super tired and my mom was just injured a day earlier but we couldn’t afford to stay there no longer. The room we checked in to smell really really really bad, smell like dirty public toilet. We thought after we turned on the A/C it would become better. We went out for some hours we got back and the room was still smell equally as bad as before. I went to the reception to ask for them to do something the receptionist (Ms. Zou) was very very very nice and helpful she took me to another room and asked me if this one is okay. Funny enough the new room also smells but not as bad as the old room but bad enough. But we were super tired so I decided to moved to another room and stayed the night there. The next day when I was showering I can see a black spot on the shower door and some weird red stain, probably nothing serious but it‘s still disgusting. The towel has musty smells. I found an old dry piece of (probably) food under the curtain. It was dry and old and it‘s definitely was not from us. I showed the pictures to Ms.Zou, she was very nice she took note and trying to help us as best as she can. But at that point I wanted to check out, but my mum was very very tired. Then come the other staff could be the manager but I am not sure. She heard that I wanted to check out and she was okay with it. There was no service mind at all. It made me feel worse, like she doesn’t care about us and has no concern about our bad experience. She could have maybe I don’t know say sorry and try to help me but no. I want to check out? Then be it. I was nice 100% I didn’t want ti cause any problem at all. I have to called across the country ti rearrange the car pickup service and then booked the new hotel and packed up 2 big heavy luggages to downstair by ourselves. Also I was almost slip because there was water by the elevator on the floor. Then next day they put towel on it.

Hilton Hotel Lujiazui Stay Review We booked three rooms on the same floor, which was perfect for our group. The rooms were quiet, providing a great environment for a good night’s rest. The staff service was exceptional. A female staff member helped us carry seven pieces of luggage to our rooms—truly outstanding service! At the F&B area, Daisy (I think that was her name) stood out with her great service and even gave us a small free gift, which was a lovely surprise. Overall, our stay was comfortable and enjoyable, thanks to the clean rooms, quiet atmosphere, and the amazing staff. Highly recommended!

Front desk fossette service perfect.everything is good

Is a nice place to stay & this hotel is quite new. Surrounding with shopping mall and very convenient. Nice view & can selfie with the Shanghai tallest building 😆

Fossette’s service is good ,she’s smile is very sweet.we loved here,enjoy this stay!

Very Friendly Chinese English speaking staff. Got wake Up call, Taxi, perfekt location, Subway just Front of the door. Will come back again. Ciao