Anonymous User
January 19, 2025
I booked this superior king-size room a few days in advance, but on the day of check-in, the hotel called me and said that the guest of this room type wanted to stay longer and did not want to check out. They discussed with us whether we could downgrade the room type and give us compensation. Two hours of free late check-out or a 50 yuan discount for later stays. I replied that I disagreed. First, I made the reservation in advance just to stay in a superior room. Wasn’t the extra money spent just for comfort? Moreover, the priority of my advance reservation should be higher than that of an extension. Just because someone doesn’t want to check out, should they ask me to change the room type? Second: Among the compensations given to me, I already had a membership that allowed me to delay my stay by two hours, but it happened to have expired, so I had to renew my membership this time; the second compensation was a 50% discount. I think that going out to play is all about enjoying the moment. If If I am greedy for this 50% discount, then I may not stay here in the future, but I will have to spend money for another night's stay just for this 50% discount, which is not compensation for me. Based on the above, I firmly disagree. After the two people discussed with me to no avail, they did not call me again to ask me to change rooms, so I successfully checked into the room I originally booked that day. Because I have stayed at this restaurant many times, I know that I can go to the rooftop to get a free parking ticket, so we asked for one when we left. Later we received a message saying that the deposit was deducted 10 yuan, indicating that we had consumed a snack set. I didn't eat anything there, so I asked the housekeeper and was told that the parking ticket costs 10 yuan, and this started a few months ago. When I asked the reason, I was told that other outside guests wanted the tickets.
So I would like to ask:
1. We were not informed in advance about the parking ticket charges, and no one told us that there would be charges when we asked for them. So does this count as concealing the truth from consumers?
2. If outside guests want coupons, you can charge them. What does it have to do with our guests staying here?
3. The billing details show snack packages, but the actual charges are parking tickets. The details are unclear and it is a deception to consumers.
4. Other things: The sound insulation is very poor. The shower head bracket in room 323 was broken.
Based on the above, I will definitely not live here again. It's really disgusting.
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