Shah Alam Hotels with Swimming Pools

Disappointing Experience at Mardhiyyah Hotel I recently stayed at Mardhiyyah Hotel Shah Alam, and unfortunately, I was left quite disappointed with my experience. Upon checking in, I found a tin of Coke left on the table in my room. When I called housekeeping, they simply came and took it away without even apologizing or offering to change the room. Having worked in hospitality myself, I know this is not acceptable service. Additionally, our room did not include breakfast, so we paid RM50 per person. However, the breakfast service was subpar. Despite there not being many guests at the time, it took more than half an hour to refill the nasi lemak, and other food items weren’t topped up at all. I felt like I was paying RM50 for very little in return. When I approached a waitress (middle-aged, free hair, wearing glasses) to inquire about the delays, she completely ignored me. After I mentioned that I had paid RM50, she continued to disregard me and instead talked to the other waitstaff, who all stared at me. It was a truly frustrating and unprofessional experience. I believe the general manager of Mardhiyyah Hotel needs to review staff training, especially in customer service, and ensure that food replenishment is timely. This experience was not up to the standard I expected, and I hope the management addresses these issues. Here are some pictures of the Coke in the room and the empty trays during breakfast.

Reception and other hotel staff were very friendly and helpful. Was being told that my room was being upgrade to Executive Club room which bring my family a lot of surprise and joyfulness. Room was spacious and bathtub was superb. Swimming pool is fantastic, my daughter love it very much. Buffet breakfast was good but still has room to improve. Overall i would recommend to have a short staycation here.

Second time stay in this hotel. Location-wise this hotel is in the heart of Shah Alam. I even got a room with the Blue Mosque view. So breathtaking. At first, the bathtub in our room was out of order. We reported to the receptionist and they quickly respond and sent their technician to fix it. But since the problem needed longer effort and time to be fixed, they offered us to move to a new room. The staffs were efficient and attentive. Food, shops and restaurants are easy access from this hotel. I highly recommend this hotel to the traveller who come to visit Shah Alam.

My fourth time stay here, this time for my daughter birthday staycation. Love everything about this hotel. They really take note with my remarks, my daughter was so happy. Thanks again for your concern.

Second time staying here, the service is getting better and more efficient as we only need to scan the qr codes in our room for any help regarding our stay. Will stay here again as the room is very spacious and great for family

The hotel room was clean, nice and spacious. Everything is good, unfortunately is outdoor car park but is free and park at your own risk. During this rainy season, is quite headache and Hotel didn't provide services with the help of that, while we arrived have no any attendant provide any service. They're kept standing there and welcome arriving 😅 Love the swimming pool and the environment, but hope the management can enhanced the cleanliness of the swimming pool.

I checked in yesterday and they have a problem with internet for the whole day so i am unable to done my work. And for today they only replaced one towel in my room. I called to the reception staff asking for towel, she said okay. After 5 minutes, a guy from reception give a call and mention they don’t have stock for the towel!! How can it be?? I called back to the reception, a lady pick up my call and she said okay she will send it up. Thanks to her. So the question here, what is happening with that guy actually??? 1st there is no internet connection on the first day, lucky the second day it back to normal. 2nd you guys didn’t replace two towel in the room, 3rd you mention that you dont have enough stock for towel while you only gave me one towel?? And that lady manage to provide me the towel. Please bring your own towel if you wanna stay here. Overall facilities is okay. The lobby is nice and clean. Just need enough training for the certain staff here. Treat your guest with fairway and we will comeback.

everything is good. the place near to setia city mall. the price is affordable and suit w the unit. the view also nice since i got the the top floor. the unit also clean and we love it so much. it would be nice if owner provide iron and hairdryer. the tv also work very well. unfortunately we have some trouble to find the place since it's very complicated. maybe owner can improve it by making video how to reach there instead of giving pics only. thanks!

找前台check in找了好久，沒有特別明顯的標誌，其實就是一個民宿。周邊吃的比較多，但沒有中餐，衹有一部電梯要等很久。

The hotel is right inside i city area, you can walk to the theme park and even the mall, a lot of food shops nearby, the rooms are as the pics, nice and clean.. no complains will surely come again. Highly recommended to those who want to crash for the night after enjoying the park and taking pics by the trees in icity