Black Bass Hotel

The accommodation features high cleanliness, perfect location, varied breakfast, and exceptional service. However, some guests found the breakfast quality disappointing due to limited choices and cold pastries.

We have recently visited the BB hotel and to summarise, were a little disappointed with our stay. Upon check-in, we were greeted by a queue of 6 people ahead of us with only one member of staff taking care of customers, not an ideal start to the five star experience. Once we checked into our room, the room itself was very new and stylish, clean and tidy with amazing views of the lake, the bed and bathrooms are also brilliant. The pool has an exquisite lakeside location. Sadly from here, we were a little frustrated with the running of the hotel. Small things like bike hire being €60 per person per day… this is a 5* hotel.. this didn’t sit well with us, we spent over €300 on bike hire in the duration of our stay…. Couldn’t some bikes be included? Future guests should note that there aren’t any taxis or Ubers here, it’s also way too far to walk into Annecy. If you don’t bring your own, or hire a bike, I’m afraid you are stranded at this hotel unless you drive. Two paddleboards are available for hire, but again, for €20 per hour when they can be rented for half the price down the lane by the lake side. Embarrassing, profiteering from your paying guests! Could free use of these board be a perk of staying at this hotel?! Security and access was also a little worrying, although Annecy is a lovely place, most nights we walked from the lake path right to our hotel room door without actually seeing a single other person or member of staff. There seems to be a security gate however, during our 4 night stay we didn’t see it closed once. Lake access can also be challenging - a private pontoon is advertised however this was commonly occupied by young locals surrounded by bottles of wine. Again, not really the 5 star experience we’d hoped for conveyed by images on the website. Instead, we were lay on grass by a busy cycle path with locals and other holiday makers from surrounding areas. Overall, the location was great and we will visit annecy again, sadly, not the Black Bass Hotel.

We were privileged to visit Black Bass for 2 nights earlier this month as a group of 3 adults and 2 young children. Even before we completed our reservation we realised that the Black Bass hotel would be something special. Margot on the reservation staff was really helpful in arranging our booking. When we arrived Thierry on reception made us feel very welcome and was able to answer questions and provide brilliant assistance throughout. Alexandre the Restaurant Manager was really great in making sure we had brilliant meals and the children were well fed! Many thanks to the fantastic Head Chef and staff. Housekeeping was also highly appreciated by us and they seemed to be on top of every aspect from servicing rooms with highest standards to constant care of the public areas and pool. Altogether a very well managed and enjoyable hotel worthy of its high ratings. We look forward to returning very soon!