Occidental Sevilla Viapol Reviews
Occidental Sevilla Viapol
C. Balbino Marrón, 9, Seville, Seville Province, SpainView Hotel Details
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Occidental Sevilla Viapol Guest Reviews
4.3/5
Very Good
73 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All Reviews(73)
Positive reviews(71)
Reviews with photos/video(1)
Awesome stay(6)
Friendly owner(6)
Negative reviews(2)
Anonymous User
Superior Double Room
Stayed in Sep 2023
Friends
10 review
Very Good
Posted on Oct 4, 2023
- Very big room
- Next to the tram station
- Easily get wet of whole washroom due to the shower design
Response from Property: Dear guest,Thank you for sharing your opinion about your recent stay.We are glad to hear that you enjoyed our spacious rooms and convenient location next to the tram station. It's always our goal to provide a comfortable and enjoyable stay for our guests.We appreciate your feedback regarding the shower design and apologize for any inconvenience it may have caused. We understand that the design might not be ideal for everyone, and we will take your comments into consideration for future improvements.We look forward to welcoming you back. Best regards,María Pérez, Guest Experience Manager
Guest User
Junior Suite
Stayed in Dec 2023
Couples
2 review
Very Good
Posted on Jan 2, 2024
We booked this hotel because we find it is close to several key public transportation line: EA to airport, T1 to the downtown area, local train station link to the main City Train Station. Late we find that some trains for example, the one to Cordoba, can be aboard in this station. You don't need to travel to the main station. We also find there are a supermarket nearby too. And you can also find a few restaurant nearby. The VIPS cafe is good for breakfast.
Response from Property: Dear Guest, Thank you very much for your kind feedback.It is always a pleasure to receive positive feedback from our guests and we are glad that our location in proximity to public transport was ideal for you.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
Anonymous User
Basic Double Room
Stayed in Dec 2023
Solo travelers
4 review
Outstanding
Posted on Jan 13, 2024
It's a bit far from the city center, but there are tram and bus stops nearby. The environment is very good, and rooms are clean and well-equipped. The staff are warm and friendly. Very good stay experience.
Response from Property: Dear Anonymous,Thank you for your review.We are sorry to hear that our location did not entirely meet your expectations due to its distance from the city center. We appreciate your recognition of the nearby tram and bus stops that provide convenient access to the city's attractions.Our team is delighted to know that you enjoyed the environment and found the rooms to be clean and well-equipped. It is also heartening to hear that our staff's warmth and friendliness contributed to a very good stay experience.We look forward to welcoming you back. Best regards,María Pérez, Guest Experience Manager
chen
Double Room Single Use
Stayed in Jan 2024
Friends
1 review
Outstanding
Posted on Mar 27, 2024
Far beyond expectations, especially in terms of location, which is extremely convenient.
Response from Property: Dear Chen, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Seville.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
M Jacinto
Double Room Single Use
Stayed in Oct 2023
Family
1 review
Amazing
Posted on Nov 3, 2023
The hotel was a surprise. Great bedroom, good mattress, and pillows, everything looks new inside. The common areas need a refresh, a renew. The cleaning service works very well. The hotel have the kindness to take notice of the guest's birthday and left a gift on the bedroom which is always a plus. The location is very good with bus, train, tram, and subway on the other side of the street.
It was a pity that the garage doesn´t belong to the hotel and the price is higher than other parks on the neighborhood. A lower parking price with an electric vehicle charging point would raise the hotel to another level.
We strongly recommend it!
Response from Property: Dear Jacinto,Thank you for your review.We're thrilled that you enjoyed the comfort of our bedrooms, complete with high-quality mattresses and pillows, ensuring a restful night's sleep. It's wonderful to know that our cleaning service met your expectations, maintaining the high standards we strive for. We also take great pride in acknowledging special occasions, and we're glad our birthday gesture added a touch of joy to your stay.We acknowledge your observations regarding the common areas and appreciate your suggestion for a refresh; please know that we are continuously working on enhancing our guest experience. While we don't own the garage facility, we understand the convenience of accessible parking and will take your feedback into consideration as we seek to improve our amenities.Thank you for recommending our hotel and highlighting our prime location with easy access to various modes of public transportation.We look forward to welcoming you back. Best regards,María Pérez, Guest Experience Manager
Guest User
Double Room Single Use
Stayed in Oct 2023
Couples
1 review
Outstanding
Posted on Nov 1, 2023
Amazing location. Right in front of the metro and tram stations. Also 2mn from the bus that goes to the airport.
Great service at both the reception and restaurant.
Response from Property: Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that our strategic location provided you with convenient access to public transportation and the airport bus service. Our team is also thrilled to know that you appreciated the attentive service at the reception and our restaurant. We strive to offer a seamless and enjoyable experience for all our guests.We look forward to welcoming you back in the future, best regards,María Pérez, Guest Experience Manager
Guest User
Double Room Single Use
Stayed in Mar 2023
Couples
7 review
Very Good
Posted on Jun 13, 2023
There is a bus stop near the hotel which connects you to the airport. The room is clean, the hotel should be an old one but renovated so it is okay.
It takes around 10 mins to walk to plaza espana.
Response from Property: Dear Guest, Thank you very much for your kind feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
Guest User
Double Room Single Use
Stayed in Mar 2024
Couples
1 review
Outstanding
Posted on Mar 7, 2024
Great hotel!
Response from Property: Dear Guest, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
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Superior Double Room
Stayed in Nov 2023
Family
1 review
Very Good
Posted on Nov 17, 2023
A white and pretty female employee at the counter.
It's friendly and bright and makes me feel good.
There were no bedbugs to worry about, and I was satisfied with both the facilities and room size!
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Guest User
Superior Double Room
Stayed in Sep 2023
Friends
1 review
Posted on Oct 4, 2023
The hotel hardware is not bad. But after I checked out, I found that the AirPods were left in the room. I immediately sent an email and made three calls in two consecutive days. The final reply they gave me (on the phone) was: They are waiting for notification from the hotel. If Will reply to my email if there is news. I waited five days for this reply but it didn't come.
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Abdellah
Double Room Single Use
Stayed in Aug 2023
Couples
10 review
Outstanding
Posted on Aug 30, 2023
It's a great hotel for families. Very friendly staff, delicate place and wonderful ambience. Maybe we'll come back ;)
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Response from Property: Dear Abdellah, thank you very much for your review. We are thrilled that you felt completely comfortable with us. Thank you for the particularly positive comments about our location and the friendly service of our staff. We are happy to pass on this praise. We look forward to welcoming you again. Kind regards, María Pérez, Guest Experience Manager
Guest User
Double Room Single Use
Stayed in Oct 2022
Family
6 review
Outstanding
Posted on Nov 8, 2022
It was the best accommodation during my 16-day trip to Europe! Security was also very good, and he was so kind that I felt good. It was such a waste to only book 2 nights :( If I visit Seville again, I will definitely book accommodation here!!!
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Renee
Stayed in Jan 2024
Other
Very Good
Posted on Jan 22, 2024
I had a lovely stay here! The EA (airport bus) stop is across the street from the hotel, as well as the tram stop that takes you into the center of sevilla. you can also walk to the landmarks within 20/30 minutes which is a nice way to see the city. Room was clean and spacious, maid service daily. Only downside is that I didn’t find the staff super attentive or helpful (i asked to break a 20 for the tram (which needs smaller denominations) and the front desk member was unable to help me with something super simple. Also room had no free coffee/tea/kettle/water. Everything needs to be paid for and gotten from reception
Emil
Stayed in Jan 2024
Other
Very Good
Posted on Jan 19, 2024
A sort 15 minute walk from the historic centre, with a tram station leading to the Town Hall in front of the hotel.
Rooms would benefit from having two chairs rather than one (since they are for two people!) and from having a kettle or a coffee machine.
Cristina
Stayed in Jan 2024
Other
Outstanding
Posted on Jan 11, 2024
First time at Occidental Sevilla and our initial impression was that it is looking a bit outdated. However, easy check in, pleasant staff lovely room with the most comfortable bed. My only criticism is that there was no hair dryer available. Despite these tiny *******, We will return.