Hotel Bécquer

It has complete facilities and an excellent location, just a few steps away from the core old town of Seville. . The surrounding area is dotted with bars and restaurants. . .

Facilities: This hotel was built in 1997. Although it has been renovated, it still looks a bit old. There is air conditioning and the heating effect is very good. The shower water is big and hot. Hygiene: Great! Very clean. Environment: It is a bit far from the main attractions, but the main attractions in Seville are relatively concentrated. It can be reached in 15 minutes on foot, which is acceptable to us. The main airport bus station is right next to the hotel, which is very convenient for traveling with large luggage, because the main city area is all square roads, and it is difficult to pull luggage. Service: The front desk staff is really nice. We arrived too late, and told him that we had to go to dinner quickly or the store would be closed, and whether we could leave the luggage at the front desk first. The front desk quickly checked us in, and when we returned to the hotel, we found that he had helped us move our luggage into the room. But... my facial cleanser sample was probably thrown away by the cleaning lady🤣 because I used a refill bottle without any label and placed it next to the hotel's own shampoo, and it was gone when I came back... Btw, there is a Korean restaurant next to the hotel called Danbam Korean bar Sevilla, which is really delicious... (It's the one I rushed to eat at on the first night🤤)

The room was large and clean, and the front desk was warm and thoughtful. We checked in at nearly 2 a.m., and the front desk had already prepared the room card and showed us how to get around with a map, which was very considerate.

The room is big and the location is good, but the service is not good. When checking in, the front desk was chatting with others all the time and was not very attentive. After checking in, we found that there was no air conditioning in the room and it was too cold. We asked for room service, and they sent us a hot air blower, but we felt that the blower was too noisy and we couldn't sleep, so we asked for two quilts. After staying for two nights, we felt that it was not right to spend the money of a four-star hotel to stay in a hotel without air conditioning, so we asked for customer service again, but we were told that the air conditioning had been repaired a day ago, but no one helped us turn on the air conditioning in the room, which made us cold for one more night. We were angry. Ctrip communicated with the hotel on our behalf throughout the whole process, and the service was very good. They also compensated us for the two nights without air conditioning. We were satisfied with Ctrip's service.