Holiday Inn Express & Suites Kodak East-Sevierville Reviews

The hotel was clean and the staff was pleasant. The room had a window, but we were above the entrance and the window was totally blocked with a concrete structure. When I booked the room, the website said they had multiple rooms available. The hotel shouldn’t have given us this room if other rooms were available.

Clean, well maintained hotel close to I-40. Good choice for those who don’t want the aggravation of Pigeon Forge, Gatlinburg traffic.

Very clean and well maintained. Breakfast was great. Pool area was clean and always stocked with plenty of towels

I was traveling 2 days before Christmas and needed to stop for the night with my kids. I got a Suite online for 200 bucks. I got to the room and it is NOT a suite. It is a large single room with 2 beds and a pull out couch. This is NOT A SUITE! A suite has a door between the beds and living space. I ask the heavy set male at the front desk and he did not care at all. He said that a single room is what Holiday Inn calls a "SUITE". He knows it is false advertizing. He did not apologise or offer any solution option. He just blamed ME and Travelocity. I will not return to Holiday Inn because they are liers. Sincerely, Kevin

Need thicker curtains on the windows. It was like daylight all night with the street lights beaming inside. Didn’t get a wink of rest. No linens in the room for the pull out couch. Had to go downstairs to front desk and request them.

The desk clerk was really helpful and pleasant. The food was not good.

Lobby and common area were dirty. Elevator dirty… Room was ok… Breakfast mediocre. Cinnamon rolls were very dry and stale

Our room was just what we wanted! Comfortable bed and quiet hallway. We left towels outside our door each day and picked up clean ones when we returned. There is a Bass Pro and The Chop House restaurant within walking distance. If you are going into Gatlinburg and surrounding areas you will have to drive. Staff were great and we had breakfast on our last day at motel - egg white veggie omelet was very tasty! Also, try out Apple Wood restaurant and shops off the Winfield Dunn Parkway onto Apple Valley drive, very good. All around great trip and our great days were thanks to a good nights rest at Holiday Inn Express❤️

Our overall experience was good! Rooms were clean and staff was friendly. Pillows were a little lumpy.

Not a bad place to stay but lacking on amenities. Not one vending machine in the building and the truck to stock the small, limited store did not come so there was nothing in there. Good location, lots of construction stuff going on so parking was limited. Elevator was super loud and smelled funny. Room was clean and comfortable except window had some type of film on it that made it hard to see out of.

The hotel was nice and clean. The staff was very friendly!

Parking was a small issue but it was easily resolved

Nice, clean facility. Friendly staff. Good location.

Jessica at the front desk noticed the room type we booked was unavailable, and immediately called us to offer a solution. She was fantastic at check in too! The hotel is recently renovated, and very comfortable. The fridge in our room was leaking water, and the AC looked like it could use a good cleaning, but the hotel room was clean otherwise.