TownePlace Suites Fayetteville Cross Creek

The staff are very kind and courteous Specifically Kitty, Lili and Sandra. The team are amazing give us guest appreciation day with free tacos and all kind of drinks. Iam very grateful with the team who make us happy and welcome. We can cook inside the room and grill in the location.

This hotel is clean and the beds are very comfortable. The rooms and hotel grounds are clean. the staff is very polite and helpful and will do anything to ensure that your stay is comfortable and relaxing. The hotel is located adjacent three food establishments that make meals easy to get when on the go.

I stayed at this hotel because I was in town working the U.S. Open golf tournament in Pinehurst, North Carolina. Katie, assisted me and my colleague with our check-in. Katie, is super welcoming, professional and direct. If it wasn’t for Katie, I would not have been able to stay at this hotel because there was a small hiccup with my reservation. Katie, was able to speak directly with my company and iron out a few wrinkles. I appreciate her for communicating effectively and telling me all the details that I needed about my stay. Breakfast is served and it is delicious. The entire hotel staff was very nice during my stay. The rooms are clean and spacious. There is a full size refrigerator and small kitchen where you can prepare your meals. There is an on-site gym, laundry room, and pool. The best part of my day was really the great customer service from all of the front desk employees. There was on site parking as well as a lot of restaurants around. The Sam’s Club and Walmart are literally within walking distance. If I am ever in this area again, there is no doubt that I would stay at this hotel again.

The housekeeping staff was the most helpful I have run across in any hotel in the country. They were very pleasant, outgoing and helpful. The rest of the hotel was ok, but the housekeeping staff really stood out because they were outstanding.

This is a Fabulous hotel. Rooms are Clean and staff is so friendly. The location is great and many restaurants are close by. Pool is a fun place to swim. The hot breakfast had a good variety and the staff kept it well stocked. The market had good options and the laundry facility is a real plus!

Here on a long term business trip and the staff has consistently refused to clean the room without being explicitly asked. The first two weeks here, our room was neglected and uncleaned despite asking for service almost every day. They are obviously not suited for long term business stay so if that is your goal, book elsewhere . Will not be booking with them again if it can be helped.