Premier Inn Sevenoaks

We arrived late on to the hotel and just wanted to check in. The staff were more bothered about finding a screw driver than checking us in. Then when someone came to checking us in she didn’t speak to us other than asking a name

We stayed at Sevenoaks, because we wanted to visit London for a couple days. The hotel is close to the train station, which suited us well. The train takes only 30 min. to Charing Cross. We travelled with 2 children, aged 12 and 9. We had a family room. Everythinf was clean and quite. The breakfast was very good, with a big choice. The staff waas very friendly and helpful.

Such friendly staff. My colleague and I were made extremely welcome by the duty manager Daniella. We also felt very comfortable whilst catching up with emails in the dining area, which provided a fast wifi connection.Our visit to this clean, smart, well run and conveniently located hotel was a pleasure. Thank you Premier Inn.

Out of stock items on the menu including drinks !! Breakfast was lukewarm and so was the coffee!! However the room was clean and comfortable. Most of the staff were very friendly and helpful.

Took too long for staff to come to reception, and then took over 30 mins to check in when only person there, breakfast was not alot of choice in hot food, and only toast for gluten free option

Dreadful experience. The room was good very standard premier inn good night sleep. It is what I have come to expect from Premier Inn. Clean, quiet and comfortable. But breakfast was another issue. Food was mediocre but I did go towards the end of the allocated time. The food had certainly been sitting for a while! But the service was awful, there was one lady on duty who could not be less interested in customers. She was abrupt when she could be bothered to speak and spent most of her time looking after a (very loud) man from a local taxi firm. He seemed to take priority over all other customers in the restaurant. I appreciate there maybe a business deal with the taxi firm as he was there two of the three mornings I stayed but we were all paying customers and should have been treated the same. I know you get what you pay for but no excuse for rude and dismissive customer service.

Spent two nights here whilst visiting family. The hotel is modern and, for the most part, well maintained. Comfy bed, clean rooms, nice toiletries, friendly, helpful staff, good location, breakfast plentiful. What would make it even better: 1). Opening windows. There are air con units in the rooms, but they seem a little erratic. Sometimes hot air, sometimes cold air. Turn themselves off at random. And the minimum temperature (19C) is too high. It would be nice to have fresh air in the room. 2). More disabled parking spaces. There are only two available, and they are awkward to manoeuvre in and out of. 3). Breakfast. Most of the food and drink is great, but why tropical squash rather than orange juice? The mushrooms are also very very very salty. 4). The desk in our room has seen better days and seemed about to collapse. 5) the shower head could do with a good soak in limescalw remover.