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Suburban Studios Columbia Northwest

Suburban Studios Columbia Northwest

2.9/521 Reviews
Northwest Columbia
I made a reservation at this hotel after a long day of driving and needing to stop. When I arrived, the front desk woman was on speaker on her cell phone booking reservations for her own trip. She did not say a word to me but simply held out her hand for my ID and card. Gave me room keys without a word. I asked here where the room was and she just pointed away from herself. I went out to get my things and returned. The room she wrote on the card was 1201. This room did not exist. And I was forced to return to her, where she was still on speaker booking her own trip, and she rudely told me she wrote the right number on the other side of the paper. This was only the beginning of this stay from hell. The ENTIRE property reeked of ****. Not something stale or in passing but quite clearly many people were smoking throughout the hotel. Then I get to my room and it is filthy. Old food remnants on the floor. No toilet paper in bath room. Very foul BO smell. Tried calling front desk and (big shock) the woman hasn’t answered the phone. I’ve been staying at choice hotels for years and this is DISGUSTING. $70 for a dirty, smelly room and an incredibly rude hostess who couldn’t be bothered to speak to me? Oh, and did I mention I’ve been on hold with their service line for 40 minutes? Unbelievable!

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