Novotel Setif

It might be strange to rate this Novotel as poor and 2* after rating Novotel Tunis as 5* and amazing stay, but I was really disappointed with the quality of the room and service. First the night reception guy, who wasn’t there and kept me waiting for 5 minutes probably, was complaining about another guest to me at 4am after I had a long trip and all I wanted is a room and to sleep. When I got to the room it was smelling like cigarettes, but I was too tired to go down and ask to change. In the morning, I found hair on my bed, the sink was blocked and I found hair in the breakfast. It was extremely poor service. Probably the only good thing was the way the reception lady received my concern and directed to the manager who came right away and wanted to investigate, calling the staff to check the reason and apologized personally for the service. Just dear staff a comment, there is no need to speak in French with a fellow Algerian, like all Algerians in Algeria so please speak the local language, if you don’t know or want to speak Arabic, use English, the official international language. I speak five languages but I really like to speak my mother tongue when I visit my country.

Mr Sid-Ali BENMALEK Nous avons passé une agréable nuit dans cet hôtel. Un personnel très accueillant et aimable au petit soin des clients, l'accueil plus que parfait des deux réceptionniste Monsieur Louafi Abdelwaheb et Mademoiselle Bouadam fatima, un grand merci pour votre aide et surtout votre sourire. Emplacement très bien situé pas loin du centre ! Petit déjeuner varié et complet, j'y retournerai avec grand plaisir.