Residence Odalys Terra Gaia

Apartment style with convenience of hotel reception.

I'll start with the fact that this hotel just passed a 4 star hotel. Upon entering the lobby, you will see debris from World War II. The whole ceiling is perforated and panels are missing. The furniture is worn and torn. Maybe they're from a garage sale. At the reception we were greeted by a kind lady who was the only one who spoke English. When we were accommodated in the room, we were greeted by a strange smell of feces from the toilet. The room was terribly cold, accompanied by torn sheets stained. There was mold almost everywhere in the room, including the entire air conditioner. The walls were dirty and scratched. I don't even like talking about the bathroom and toilet. There was mold everywhere again, the floor was not cleared. We left the hotel without taking advantage of the paid night. The reception apologized and promised to return the full amount for the room, which was about 80 euros. Unfortunately, without giving us any reasonable answer, our amount was not refunded at all. We wish the hotel with this 80 euros to at least renovate some of its drilled parts and clean most of the rooms, because during a covid pandemic, it is unacceptable for the rooms to be in this disgusting and disgusting state. We were extremely disappointed with the attitude of this "4 star hotel". This is the first time we have received such disgusting treatment from Booking and the hotel in question.

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