Hotel Torre

The hotel is situated about 5 mins from the slopes and he some pretty good views of the mountains. After that I run out of good things. The beds are ok, the rooms are basic but alright. Actually the shower was hot and wet. However, the food is poor. A buffet system works and there was always plenty of food (although I suspect that is because most people chose not to eat in!). Every meal had 3 choices of pasta (plain, sauce and random). A meat served with a veg was also available. This was complimented by a buffet of cold foods. On the face of it, not too bad. But the meat was rarely identifiable, pasta very Al dente. The general buffet food was cold, tasteless and unappealing. It was often left over from previous meals. Or had been left out for a long time. The staff was short with customers as they slipped the food onto a plate. Breakfast was small. One croissant and a choice of a small bowl of cereal, bread left out from the previous night. Reception staff were hard to find. No bell or way to call them. When they were there they were generally helpful. Lifts are slow, stop at every level and also broken down trapping one of us. There was a staff lift which we were not allowed to use. As a result, it took about 15 mins to pop upstairs to get something. The hotel is built on a spiral. An interesting concept, but totally rubbish with a school group (which there were a lot). No staff can monitor more than 4 doors, so food and other things are throw n around. Walking down in a morning would genuinely make me feel dizzy by the bottom. The central fire escape stairs are slightly better. Cleaning did not happen in our room. There was an outbreak of vomiting and diarrhoea and lots of people were ill. Can’t prove where it came from, but the hotel’s response was slow and poor. They did use Tacilla to clean with! Food left by school groups was left in corridors for 5 days, vomit in the fire escape was there when we arrived and still they when we left a week later. Rubbish from previous guest was still in my room when we left. The place is tired and uncared for. Fire doors have not been checked this year. The key cards for rooms often had to be reprogrammed. Armchairs in the games room are broken, backs missing from others. The bar operates a strange system where the barman cannot accept money, but instead sends you to reception to pay. As mentioned above, they are rarely there, so you have a barman who cannot serve drinks due to a missing reception staff. Beer also very cloudy!! I am sure I have missed something, but I do not recommend you stay here. If you have a school group, this goes doubly. There is not common meeting area, the kids will hate the food. They spread all the students around the corridor so you have the crazy situation of having a 5 minute walk between different rooms. There is no ski boot room. Instead you have to walk from the hotel to the sister hotel and use theirs. The one good thing is that there are lots of good piz