Hotel Villa la Bollina

Do not stay with Villa La Bollina. The hotel listing and website are untrue or deceptive. The listing and website indicated air conditioning BUT they shut it centrally. We requested for it to be turned on, but the receptionist said it cannot be done. Left with no choice as the room is very stuffy, we requested for a fan which turns out to be old and noisy, the overly strong wind from the fan blew my hair over my face. We were told to just open the windows since it was stuffy, and so mosquitoes and other insects flew in as there is not even a mesh to prevent insects from getting into the room. Upon feedback to the hotel manager/director called IVAN, we were disgusted by his atrocious bad attitude. He said they are a small place and so there is no aircon. I told him they are 4 stars hotel and listing indicated aircon and that they should amend their listing to avoid misrepresentation to future guests. When we told Ivan that the room is stuffy/hot & insects flew in, he repeated our comments sarcastically and smirked at us. I asked him to respect us as hotel guests since i talked to him respectfully and softly too. At one point, he raised his voice & told us that we called for him 10 times (which is totally untrue). We only asked for fan, extra pillows & a kettle. The coffee dispenser is faulty. Ivan also dismissed our other feedback including toilet flush not working (Ivan replied “it’s like that”, and pillows are thin like bedsheets. We had neck pain and sleepless night in this hotel and were dismissed with a pathetic 24 euros discount, after getting horrendous attitude and unkind accusations from the hotel manager/director, Ivan. He slammed the door at us when we departed. What terrible person in the hospitality line! Please stay elsewhere. 220 Euros for a stuffy non—aircon room with flying insects, trust me you can’t sleep at night on your vacation. They don’t hang their towels on the walls, instead used a movable tripod metal stand which needed to balance 2 towels on both sides. The metal stand fell and hit and bruised my foot. 1 star for this hotel. Terrible.

Loved every minute of staying in this hotel. The staff couldn’t do enough for us. They were welcoming, friendly and made sure our stay was perfect, this is what made the hotel special for us. The hotel is in a quiet location and sleeping was not an issue. We’ll definitely come back at some point and would highly recommend to anyone that wants to stay in Italy.