Villaggio Narrante - le Case dei Conti Mirafiore

Stayed in a deluxe room with a view over the vineyard which was stunning. Stylish, modern and comfortable. Our issues with our stay were more about the information (or lack of) provided at check-in. There’s so much to do here, including a lovely woodland walk, cellar tours and probably other stuff we never found out. There is some information in the room but it’s general, rather than specific with times and prices. For example, to book the cellar tour we spoke to reception who claimed to have no details and then queued up in the busy wine shop to find out if they could help. Feels like a management issue rather than any individual. Why not have a sheet to hand out at check-in with all the details of all activities or something on the screen in the room. One final observation - felt like the real focus here is not on individual guests, but more on the large corporate events which seem to take place every day..?

Take care of your car..it can be damaged easily It could have been a good stay but unfortunately due to a bad management and poor cooperation level, my review is one of the worst I ever shared. If you leave your car just outside of the building be prepared as it might get damaged overnight and suddenly nobody will help you with that nor assist you. Apparently cameras are out of service (and from the picture you could clearly see a camera pointing right on the direction of my car, so maybe it’s a fake one?..that’s a different topic though..maybe a lawyer could help with that). I even asked when arrived if the car was ok parked that way as the drive way is quite narrow. The young lady at front desk offered her help but obviously she was not able to help a lot but she did her best, the management that should have called me back the same day of course did not ring back..so unprofessional! It is not acceptable whatsoever to leave a car in pristine conditions outside of a so called 4* hotel to find it the following morning with a damage and on top of that no explanation nor support from the direction. I would have given 0 if possible, but it could have been a nice experience as well. Not worthy, that’s my honest opinion: wanting to have a nice experience and instead you get an expensive damage on a brand new car!

We stayed here for 3 nights as part of a VBT bicycling tour of Piedmont and Liguria. Our room was spacious and comfortable, with a little balcony that looked over the grounds, winery and vineyards. One of the coolest parts of the room was the in-room "wine cellar" that took the concept of the minibar to the next level, and with very affordable pricing...about 19 euro for a delicious bottle of sparkling wine. We had a lovely catered dinner in the spa building at the top of the hill one night and also ate dinner one night in the lobby restaurant. Both meals were excellent and paired with their delicious wines. The small breakfast buffet was complemented with made-to-order eggs. Through the VBT group, we received a tour of their wine cellar and a fun truffle hunting expedition in the woods on the grounds. Just a couple miles from the hotel is the cute town of Serralunga D'Alba, with a few shops, restaurants and even an Eataly outpost.

Inside the winery and wine store, nice concept

A hidden gem, glad we took a pit stop here. The staff (especially Irene) were lovely.

Loved it