Top rated hotels in Serpong

Ramada by Wyndham Serpong Hotel
3.7/535 Reviews
I'm staying for mandatory quarantine at sahid serpong got negative result on malaysia 2 times and as i arrived at the airport as well.. after 10 days of quarantine i got positive result on covid19 at sahid serpong, I'm so mad, couldn't believe it and also panic at the same time, but what's makes me unsatisfied is when my wife talk to the sales person who handling my reservation she deny everything, she ever mention that people can be infected of covid19 for 3-5 times, this sales person won't give you any solution and just disagree with your words rather than give you an solution, that's not the right thing to say to your customer, she had no empathy at all, since empathy its the first thing you should showing to your customer when you handling a complain. I'm a manager as well on 1 of marriott's property in malaysia, i knew how to talk properly with my guest. That's so unprofesional and dissapointed knowing that i've tested positive after quarantine at the place i thought that ”safe” for me to stay. Pay additional 2 million for another pcr test, 8 hundred thousand for transportation and 14 million for another quarantine at another hotel its not the worst thing, the worst thing happens from the bad services. If you having a problem during your stay at this place don't ever think that you will find an solutions, since no one will care for you or take care of you. Anyway now I stay at C'one hotel a 2-3 stars hotel who handling guest with positive result, they served me way better than sahid serpong.

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