Hotels in Serpong

"the service is very good, the location is very strategic and comfortable. Thank you Urban hotel."

"Low quality service from front desk while checking in. Was given 1 room card & I requested for 1 more card but was told to pay Rp100 ribu as deposit for the card. Only budget hotel requested for deposit for extra card but this is a so called 4 star hotel. Also I booked a Grand Deluxe room not a standard room & a monthly regular customer. For the past 2 years staying there have no issue but seems like the service going backward. Customer service is not up to 4 star rating."

"The location is strategically connected to Teraskota so it's not too boring, the room is clean, I'm just a bit doubtful whether the bed sheet is changed for each new guest because it has a strange smell, the room also needs a freshener, the sound of outside vehicles really penetrates the room, the sound of the AC is also quite disturbing, the staff is friendly and helpful."

"Hotel is clean and relatively cheap. Big bed and comfortable. Close to McDonald"

"The hotel located next to Teraskota Mall. You can just walk there. It is also nit very far from ICE and AEON BSD. The staff are friendly and helpful. The room is spacious and comfortable too. However, the toilet doesn’t have bidet but it is fine with me. One more thing I like about this hotel is, you don’t need universal adapter plug as their plug can suit Malaysian plug. Surely will stay here again if I come to BSD city next time."

"clean room very good location but there are some shortcomings the sink faucet cannot be used and the curtains also often leak ... hope to fix ... thank you"

"⭐️⭐️⭐️⭐️⭐️ (5/5) My family (4 people) stayed at Grand Zuri BSD City from 8 to 9 July 2025, during the major flood in South Tangerang. We arrived well past midnight, completely exhausted from the situation, but the reception staff was incredibly helpful and accommodating. The check-in process was smooth and fast, even at that late hour, with no issues whatsoever — something we deeply appreciated. The room was spacious, comfortable, clean, and neat. All in-room facilities were in excellent condition, including complete amenities and reliable Wi-Fi. Despite the difficult circumstances outside, we felt safe and well taken care of inside the hotel. We also enjoyed the breakfast, which offered a wide variety of delicious options — a great way to start the day. Throughout the stay, the friendly and professional staff made sure we felt supported, which really made our short stay memorable during those challenging two days. I would highly recommend Grand Zuri BSD City to my friends, family, and acquaintances — not only for the quality of the hotel but especially for the exceptional hospitality and service in times of need."

"always want to come here again,very homey"

"It's clean, has a nice view, no noise, no weird smells, everything was perfect except for the location. It takes quite time for me to get to alam suetra or serpong. But, nevertheless, i will choose this hotel because everythingelse perfect including breakfast."