Guest User
October 9, 2024
Unfortunately, our stay at the hotel was not as pleasant as we had hoped. We were not greeted in a friendly manner when we checked in. The lady at reception insisted that we present the booking documents in printed form, which we did not have with us. Her communication seemed unprofessional and unhelpful. The breakfast buffet was also disappointing. The bread seemed to be from the day before and there were no fresh products, which we would have expected from a hotel of this category. Another negative point was that the sauna was closed on Saturday. We were already standing at reception in our bathrobes when the employee told us that this was posted everywhere, including in the elevator. There was indeed a notice there, but it was very small and easy to miss. An information sheet with the most important information on arrival would certainly have been helpful here.
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