Meliá Serengeti Lodge Member of Meliá Collection

The accommodation provides varied breakfast options, spacious rooms with fantastic views, and exceptional service. It also features a great pool area and modern accommodations. However, it's located a drive away from the airport.

Very handsome and warm stuff. A great place to have the real safari, serengeti and savanah experience. A lot of animals around. The hotel is very comfortable and safe. Chefs and gastronomy the best I had I África. The picnic experience is awesome, we love it. Perfect place for everyone, from kids to grandparents. Thanks Melia Serengeti for feeding our hearts!!

This is the most complete review you will find here. We are Platinum Members (maximum level) and here’s all you need to know. Please carefully review all the essential details provided before you book your stay. You will thank us later. The final segment of our honeymoon was unfortunately marred by the ineptitude of the manager at a supposedly luxurious 5-star resort. The Room: Upon our arrival after an internal flight and a full day of safari, we were kindly greeted at reception and upgraded to a Junior Suite as Melia Platinum members. We quickly showered and unpacked our luggage, excited for the last part of our trip. Unfortunately, our excitement quickly diminished upon checking carefully the room. It was evident that it had not been properly cleaned or prepared. Nothing seemed to be in its correct position, everything moved around as if it had been previously used. The bed was only partially made, missing pillowcases, and the welcome picnic basket was half-eaten, with crumbs scattered throughout. Most alarmingly, we discovered a rotten apple core in the bathroom bin, indicating a serious oversight in housekeeping. It was brown, so it must had been there for quite some time. While the bed appeared made and there were fresh towels, the overall state of the room left us feeling uncomfortable and disheartened. When I approached reception to address these concerns, the management's response was disorganized and panicked. Although I invited Ms. Rocio Garcia to inspect the room firsthand, her reaction suggested a lack of understanding of the gravity of the situation. Ms. Rocio Garcia left saying she was going to watch CCTV cameras to understand how this happened. We were left in a state of limbo, uncertain of how to proceed. While waiting for a resolution, I witnessed a staff member preparing another room for us with the door wide open, carelessly placing a decorative pillow on the floor on top of his shoes. After making the bed, he was picking it back up to put it on the bed. Thankfully, we stopped him in time and asked him to remove all the dirty decorative pillows from the room. This level of attention to cleanliness and detail was shocking, from any hotel and particularly in a five-star establishment. Returning to the front office, we communicated our observations to the front office manager, who appeared overwhelmed and uncertain. She had no idea of how to get out of this situation and we had to tell her what she should have done. We were truly shocked by how this was being handled and we felt lost completely by the management. We expected clear guidance and reassurance but were met with confusion instead. At one point, we expressed our desire to leave the hotel, feeling completely lost in this situation. After witnessing the poor care and attention that the housekeeping staff gave to the bed, it was really difficult to feel clean in the hotel at any point. Eventually, we were moved to a new room, and while the manager apologized and offe