Lotte City Hotel Hotels in Seoul

Clean and nice hotel. Friendly staff with excellent customer service. Elena Lee checked us in and gave great recommendations for food and places to see and things to do. Definitely will recommend to friends and family and will come back and not be surprise if Elena Lee is the new General Manager of the Property.

The check in and check out was simple. I was worried the walk to the subway would be too far but it wasn't at all. Shops and coffee shops along the way to pick up anything before going out or returning to the hotel. There is also a shopping center downstairs with lots of restaurants and an Emart in walking distance. I got sick during my stay and the staff was very helpful. The bed was really comfy. I suffer from back pain and during my stay my bavk did not hurt at all. I was really surprised. The cleaner was very sweet. The bathroom had a bathtub and shower and there was a kettle in the room. However, there was no instant coffee just tea which wasn't a big deal to me because you can get coffee in just about any corner in Seoul. Because I got sick during my stay I wasn't able to check out any of the facilities: gym, cafe, etc so I can't comment on that. For me the most important in any hotel stay is the customer service and I found here it great. They were able to answer all my questions which is helpful in a foreign country. Definitely recommend!

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Suitable for 1 night stay if you need to transit. Room is if decent size and clean for family. However, it does not have any transport to gimpo airport which is usually provided for an airport hotel. In addition, it does not provide amenities example toothbrush, shaver. Despite limited selection, Breakfast buffet tastes above average. At the price range, i expect more.