Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Reviews

Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your positive review! We are glad you enjoyed the beautiful view and found the room well-equipped for your family’s needs. Our goal is to provide a comfortable and convenient stay for all our guests.We hope to welcome you and your family back soon!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Alex.G,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your fantastic review! We are delighted to hear that you enjoyed your stay and appreciated the spacious, clean room and beautiful views of the city, including N Seoul Tower.We are glad you found our service satisfactory, and we appreciate your feedback regarding the room cleaning. We will address this issue with our housekeeping team to ensure a smoother experience for our guests.While we understand that the walk to Yongsan Station can be a bit long, we are pleased you took advantage of the nearby I'Park Mall for shopping.Thank you for recognizing the value of your stay with us. We hope to welcome you back soon!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear JackoAus,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your kind words and for choosing to stay with us! We are delighted to hear that you found our staff friendly and enjoyed your time at our hotel. We understand that pricing is an important factor, and we continuously work to offer a great experience at the best value. We are thrilled to know that you'd consider staying with us again, and we look forward to welcoming you back soon!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Darcy,We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your wonderful review! We are so glad to hear that you enjoyed your stay and found the space suitable for families. The living room, kitchen, and washing machine are indeed great amenities for longer stays. We hope to welcome you and your family again soon!Wishing you an excellent end of the year & an amazing 2025!Sincerely,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your wonderful feedback! We’re thrilled to hear that you enjoyed our excellent location and that our front desk team provided professional and accommodating service.It’s always our goal to make our guests feel welcome and comfortable, and we’re so glad that we were able to exceed your expectations.We look forward to welcoming you back on your next visit.Warm regards,Sincerely,Pauline, Guest Experience Manager,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Chenhui Xia, We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your kind review! We are delighted to hear that you enjoyed your stay in our serviced suite at Grand Mercure. It is wonderful to know you found the suite clean and well-maintained and that our reception team was helpful. Your feedback motivates us to continue providing excellent service. We hope to welcome you back soon! Warm regards, Sincerely, Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Philippe,We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed our hotel's location, cleanliness, and spacious rooms. It's also great to know that our team made a positive impression with their friendly and helpful service.We look forward to welcoming you back again on your next visit to Seoul. If you need any assistance, please don’t hesitate to reach out to us.Wishing you an excellent end of the year & an amazing 2025!Warm regards,Sincerely,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Gan Sula, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your positive feedback! We are glad to hear that you enjoyed the spacious room and the kitchen, which is perfect for families. We hope to welcome you and your family again soon! Wishing you an excellent year under the Blue Dragon :-) Warm regards, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Opalsky,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your experience! We are thrilled to hear that you had a great time and enjoyed the amenities of our hotel. It is fantastic to know that our separate bathing facilities, two-bedroom setup, and in-room amenities, including the Nespresso machine and tea selection, made your stay comfortable and convenient. We are also delighted that you found our breakfast spread to be sumptuous and that you had the chance to make use of our extensive gym facilities and pool.The convenient location, connected to Yongsan station, and proximity to Seoul station certainly make it easy to explore the city. We are also glad you found our service staff to be friendly and helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your detailed feedback is much appreciated, and we hope to welcome you and your family back for another enjoyable stay in the future!Warm regards,PaulineGuest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Yadmaa,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your kind feedback. We a re glad to hear that you found our room service smooth and clean, and that it was accommodating during your stay. We hope your mother's recovery went well, and we are grateful for the opportunity to assist you during this time. If you need anything in the future, please don't hesitate to reach out.Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Myungjin,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. It is always a pleasure to receive positive feedback.Thank you for taking the time to share your feedback with us. We are delighted to hear that your overall experience was a positive one. It is always great to know that you had a good time during your stay.We understand that the size of the swimming pool may not have met your expectations. We apologize for any inconvenience this may have caused. We will take your feedback into consideration as we strive to make improvements to enhance the guest experience.Regarding the noise on the rooftop, we apologize for any disturbance you experienced during your visit. We will look into this matter to ensure that future guests can enjoy a more peaceful environment when they visit our rooftop area.We truly appreciate your valuable input, as it helps us identify areas for improvement. We hope that despite these issues, you will consider staying with us again in the future, and we will do our best to make your next visit even more enjoyable.Your satisfaction is important to us, and we aim to provide a memorable experience for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Warm regards,PaulineGuest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for the great review! We are thrilled to hear that you consider us the best place for both tours and business, and that our hotel is excellent for families. We look forward to welcoming you back for your next visit!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Brian51988,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your wonderful review! We are delighted to hear that you had an amazing time and found our staff friendly and helpful. We look forward to welcoming you back for another great stay!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan