The Ambassador Seoul - A Pullman Hotel Guest Reviews
4.5/5
Great
393 review
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Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.7
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All reviews(393)
Positive reviews(376)
Reviews with photos/video(117)
Easy to get around(32)
Delicious breakfast(30)
Loved the view(27)
Close to metro(15)
Would stay again(9)
Charged extra fees(9)
Perfect for business trips(8)
Awesome gym(5)
Negative reviews(17)
Eng Aun
Deluxe King Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Jan 6, 2025
Comfortable warmly decorated rooms with basic essentials, toiletries are chargeable items. Only negative is room temperature is centrally controlled and temperature control in room do not work efficiently hence room remain overly hot.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL.We sincerely apologize for the inconvenience caused regarding your room temperature during your stay.We will use your opinions as valuable data for hotel management in consultation with relevant departments. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,THE AMBASSADOR SEOUL - A PULLMAN HOTEL
PJC20
Executive King Room
Stayed in Oct 2024
Couples
3 review
4.7/5
Amazing
Posted on Jan 4, 2025
Perfect base, a bit quiet neighborhood, but easily accessible to transport.
Great room and great staff. Great view from the club lounge
Guest User
Deluxe King Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 26, 2024
The service and Italian restaurant of this hotel are really good !
Theworstravelled
Executive King Room
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Jan 5, 2025
We stayed for a week in Pullman Seoul and in. general we would come again. Rooms and beds very comfy and clean, service/staff very helpful and very friendly.
A few points we noticed that can be improved:
1. More explanations overall with a few examples:
- We had Lounge access but no one told us there's actually food there in the evening. We found out 2 days in.
- Pools and Sauna don't seem to be included for everyone and even though we had it included we could not use the pool because swimming caps are mandatory and they do not provide some. It would be the most basic thing to eother remove this rule or simply provide swimming caps.
- In the Sauna there are no big towels which can be very confusing for non local guests. Slippers were also not provided (at least to us, but I did see people that had some)
2. Food in Lounge: theres a lot of choices but I was sad there are not as many local options especially for breakfast.
3. Lounge closing times: starting to be as noisy as possible and blasting all lounge the lights to maximum is not a way to remove your guests from a lounge when it closes. It made us feel completely unwelcome. Also we couldn't even take our unfinished last drinks to the room which was literally next door to the lounge. Be a bit. more. flexible and. judt. let the guests do that and then have housekeeping pick up the glass next morning?
These are just minor things overall, but we did notice them and other guests as well. Especially shower caps and lounge kick out were highly discussed topics among multiple guests we met.
However as said overall this was still a 5 star worthy experience and we would still come again tonsee. if the tiny topics we raised were fixed and to enjoy this beautiful hotel again.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We sincerely apologize for the inconvenience caused regarding your lounge experience during your stay.We will use your opinions as valuable data for hotel management in consultation with relevant departments. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,THE AMBASSADOR SEOUL - A PULLMAN HOTEL
lamilami
Deluxe King Room
Stayed in May 2024
Family
21 review
4.7/5
Amazing
Posted on Jul 21, 2024
The hotel is only 10 mins away from shopping area by taxi. Not a lot nearby apart from a 7 Eleven convenient store.. Overall the hotel is worth a five star . Make sure you bring your own dental kit because they charge KRW2000 if you use their’s !
Guest User
Superior King Room
Stayed in Nov 2024
Family
9 review
4.2/5
Very Good
Posted on Dec 20, 2024
It’s a very nice hotel. We enjoyed our stay very much and definitely will come back again. The breakfast buffet is excellent!
Billy seung lee
Deluxe King Room
Stayed in May 2024
Couples
2 review
4.0/5
Very Good
Posted on Jun 15, 2024
There are too few people at the counter. Roomsovis doesn't answer the phone very well
Jihwan
Namsan Room with 1 king bed
Stayed in Apr 2024
Family
14 review
4.5/5
Great
Posted on Jul 17, 2024
I booked mountain view and it was better than I expected! It was overall top tier 5 stars. But the hotel is located on hillside. So I recommend people to use car or taxi to move around
Lareina
Namsan Room with 1 king and 1 single beds
Stayed in Sep 2024
Family
6 review
3.7/5
Posted on Oct 19, 2024
The room is modern and well spec-ed, the double bed plus one single bed set up was what attracted me to choose it for our family of three. Room is spacious and overall clean. The positives stop here—there’s zero hospitality from the moment we arrived, 100% service-without-a-smile, staff were borderline rude—I handed over my credit card with two hands and he took it with one without any acknowledgment. Such small irritations persisted throughout our four nights stay.
Overall, an ok experience but definitely not 5 star.
Luis SHUM
Deluxe King Room
Stayed in Mar 2024
Business travelers
7 review
1.5/5
Posted on Apr 25, 2024
the air con will remain 25 degrees at night
ppl who afraid heat u may not able to sleep
the respond from front desk said this is centralised AC
then what’s the temperature panel for
btw hotel staff attitude is rude
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We apologize for the inconvenience you experienced during your stay.We will use your opinions as valuable data for hotel management in consultation with relevant departments. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,THE AMBASSADOR SEOUL - A PULLMAN HOTEL
Guest User
Superior Twin Room
Stayed in Feb 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 14, 2024
Honestly didn't think much of this hotel but was really surprised when my friend and I stepped into our room. It was really clean and the aesthetics of the room & bathroom was on point. Full length windows, we're able to see Namsan Tower. Location wise is great as I visit Gangnam area a lot, it's just 10-20mins away by taxi. There's a metro station just 300m away too. Overall, I had a pleasant stay here and I'll definitely wanna visit again when I'm back in Korea!
Billy
Namsan Room with 1 king bed
Stayed in Feb 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Mar 23, 2024
The Nansam King Room is one of the best I have ever stayed. It’s very spacious, comfortable and highly recommended. You have a beautiful view of the nansam tower too. One word to describe- Excellent . Price: value for money
Yangkaorui
Deluxe Twin Room
Stayed in Nov 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Dec 12, 2023
It’s a very great living experience. With warm welcome from the front desk, luxury decorations and gorgeous view of the room window. I will still stay here next time I be in Seoul.
Random
Executive King Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
One of the best hotel in Seoul i’ve stayed at since i’ve been in Korea. the view of the city is spectacular. The staff are very respectful and helpful. The room, had a kind delux was very spacious, and clean. I love it. I highly recommend this hotel for those looking for something more family oriented, inviting yet so comfortable, cozy, relaxing and romantic as well. Lot of stores within walking distance.
Guest User
Superior Twin Room
Stayed in Sep 2024
Couples
10 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Good hotel with clean room,friendly staff,nice location for us