voco Seoul Gangnam, an IHG Hotel Reviews
voco Seoul Gangnam, an IHG Hotel
144 Dosan-daero, Gangnam-gu, Seoul, 06040, South KoreaView Hotel Details
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voco Seoul Gangnam, an IHG Hotel Guest Reviews
4.4/5
Very Good
266 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(266)
Positive reviews(256)
Reviews with photos/video(65)
Easy to get around(27)
Average sound insulation(22)
Delicious breakfast(18)
Convenient for shopping(16)
Close to metro(14)
Friendly front desk staff(11)
Perfect for business trips(10)
Many amenities(8)
Negative reviews(10)
April
2 Single Deluxe
Stayed in Sep 2024
Travel with friends
3 review
Very Good
Posted on Oct 14, 2024
Room is expected to be small. Location is great with lots of shops and cafes and restaurants just across the street. The highest problem I had was the thin wall and door, no soundproof at all!! I hear the cleaning lady setting up her cart and vacuum every morning.
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Ho
2 Single Deluxe
Stayed in Sep 2024
Travel with friends
1 review
Posted on Oct 9, 2024
Unwilling to offer late check out. Need to have extra charge for every hour
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Front Office
UK2023
1 Queen Deluxe Accessible
Stayed in Dec 2023
Family
2 review
Great
Posted on Jan 22, 2024
In a well location at Gangnam of Seoul, close to many eateries and local restaurants! Service is good and the room is clean. Will come again when visit Seoul
Response from Property: Dear Valued guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Guest User
1 Single Deluxe
Stayed in Apr 2024
Solo travelers
1 review
Outstanding
Posted on Jul 1, 2024
Nice service and very clean.
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Guest User
1 King Premium Walk-In Shower
Stayed in Sep 2024
Couples
2 review
Outstanding
Posted on Oct 13, 2024
Very good location, very clean and stylish hotel. Friendly staff
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Front Office
Hiu Tung
1 King Premium Walk-In Shower
Stayed in Dec 2024
Family
3 review
Very Good
Posted on Jan 19, 2025
A very good hotel but within commecial area.
Response from Property: Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Guest User
2 Single Deluxe
Stayed in Jun 2024
Travel with friends
1 review
Great
Posted on Jul 28, 2024
Staff were friendly and helpful. Very clean room and love the communal pantry.
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Tuyet Minh
1 King Premium Bath Shower Combination
Stayed in Apr 2024
Travel with friends
5 review
Amazing
Posted on May 19, 2024
Good location, nice staffs, room very clean. Highly recommend this hotel. Will come back .
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Tiok Ching
1 King Premium Walk-In Shower
Stayed in Sep 2023
Travel with friends
1 review
Posted on Oct 8, 2023
Late checkout needed to pay even for just 1 hour. Housekeeping forgot to bring out changed pillow case.
Response from Property: Dear Tiok Ching,Warm greetings from Voco Seoul Gangnam Hotel,First of all, thank you for staying with us as a valuable guest.We sincerely apologize on behalf of the hotel for the inconvenience you experienced during this stay, and we deeply appreciate your interest and affection for taking the time to share your experience even during your stay.We've been trying to think of customer service as the best value and look at it from the customer's perspective, but we know that there's still a lot to be desired and that there's a lot to be improved on.On our next visit, we will do our best to prepare with all the hotel staff to reach you with a kinder and more sincere service.Thank youHotel Management
Jiratchaya
2 Single Deluxe
Stayed in Sep 2024
Travel with friends
5 review
Outstanding
Posted on Oct 28, 2024
Amazing. Best location close to everything.
Response from Property: Dear guest, Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Lao29
2 Single Deluxe
Stayed in Oct 2024
Travel with friends
3 review
Posted on Nov 17, 2024
Good locations but housekeeping so so
Response from Property: Dear GuestsWarm greetings from Voco Seoul Gangnam Hotel,First of all, thank you for staying with us as a valuable guest.We sincerely apologize on behalf of the hotel for the inconvenience you experienced during this stay, and we deeply appreciate your interest and affection for taking the time to share your experience even during your stay.We've been trying to think of customer service as the best value and look at it from the customer's perspective, but we know that there's still a lot to be desired and that there's a lot to be improved on.On your next visit, we will do our best to prepare with all the hotel staff to reach you with a kinder and more sincere service.Thank you
Huangdaoting
1 King Premium Walk-In Shower
Stayed in Apr 2024
Couples
47 review
Outstanding
Posted on May 29, 2024
Service is good and hotel location is very convenient and room is clean
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Lam
1 King Premium Separate Bath And Walk-in Shower
Stayed in Jan 2024
Couples
14 review
Outstanding
Posted on Feb 7, 2024
Came to Soeul for vacation with my wife. I’ve had 2 days with breakfast. And every time, I see ladies with bandages using breakfast as well. I understand that there are tonnes of plastic surgery clinic or hospital around the hotel. But it will help a great deal if I don’t need to see ladies with bandages walking around in the morning, as T his will definitely turn down my appetite in the morning.
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Minmin Wah
1 King Premium Separate Bath And Walk-in Shower
Stayed in Dec 2024
Business travelers
3 review
Outstanding
Posted on Jan 11, 2025
Amazing clean comfortable
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Guest User
1 King Premium Walk-In Shower
Stayed in Jun 2023
Couples
1 review
Outstanding
Posted on Jul 11, 2023
The room was clean everyday(which is the reason I leave a full score review). Service was very nice, the reception guy/lady kindly help to solve problems we have. The laundry devices was not very satisfactory though, the coin changing thing and one of the washing machine was not working that night, we ended up finishing laundry at midnight, exhausted. Despite that, service and cleanness was 10 of 10.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your recent experience with us.Your comments are always valuable source for us to improve our standards of products and services to our guests. We will try constantly to improve our service quality for guests’ satisfaction. Thank you for your valuable comment once again, and we look forward to welcoming you back in voco Seoul Gangnam in the nearest future. Best regards,Hotel Management