HOTEL U5 Reviews
HOTEL U5
369 Dongho-ro, Jung-gu, Seoul, 04546, South KoreaView Hotel Details
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1 night
HOTEL U5 Guest Reviews
4.1/5
Very Good
239 review
Verified reviewsLocation4.2
Amenities3.9
Service4.0
Cleanliness4.1
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All reviews(239)
Positive reviews(206)
Reviews with photos/video(61)
Easy to get around(26)
Great value for money(14)
Friendly front desk staff(11)
Convenient for shopping(11)
Toiletries were average(10)
Loved the view(9)
Close to airport(8)
Luggage delivery service(7)
Negative reviews(33)
Natalie_22
Triple Standard
Stayed in Feb 2024
Travel with friends
10 review
Outstanding
Posted on Feb 12, 2024
This hotel was in a good and convenient location. It was in walking distance to the metro, a few convenient stores (CU and GS25) and near the airport shuttle bus stop. Aside from needing to take out your own trash, the hotel came equipped with a shared kitchen, dining area and a resting room on the bottom level. The hotel is about a 7-10 min taxi ride to Myeongdong, 20 minutes by metro. I would definitely recommend this hotel for couples or friend groups.
Response from Property: Thank you so much for your review. :)
Guest User
Triple Standard
Stayed in Feb 2024
Travel with friends
18 review
Great
Posted on Feb 16, 2024
The hotel is quite new. The hotel staff are nice and friendly.
Response from Property: Hello, sir/ma'am Thank you for your review :)
Guest User
Triple Standard
Stayed in Jan 2024
Travel with friends
1 review
Very Good
Posted on Jan 9, 2024
Good hotel, great deal. Hotel was clean. People working in front desk was helpful.
Response from Property: We will try to make the customer feel comfortable during stay. Thank you for choosing Hotel U5.
Cassyy
Triple Standard
Stayed in Dec 2023
Family
3 review
Posted on Dec 19, 2023
Location was good, walking distance from subway. Price was a great lure.
Having read reviews on the sub par cleanliness, I tried to manage my expectations. However, the first room had pastry crumbs under the duvet. Requested for a room change and was assured that the next room was clean, but there was ***** hair on the toilet bowl and blood stain on the bedsheet. The hotel offered a breakfast coupon to make up for it. Luggage area is also not manned, and is (too) easy for anyone to take any bags.
I would not recommend this hotel.
Response from Property: Hello, thank you for visiting Hotel U5. I feel bad that I caused you inconvenience while using it. We apologize for the lack of service, and we will actively accept your opinion and try to become a more advanced hotel. Thank you for using the hotel.
Parisa
Suites Room
Stayed in May 2024
Couples
1 review
Posted on May 21, 2024
I honestly wonโt recommend but itโs not near the Main Street of myeongdong so you would need to walk 8mins+ to the station and take a few stops to reach myeongdong. Not very convenient.
When we checked in, the staff were not very kind and they just handed us our keys without telling us anything. They donโt provide toothbrush/combs which I found shocking because I thought all hotels would usually provide such stuff.
Also, I only found out that you must request for room service at the reception table everyday. This should have been told to us on the first day. And on the 3rd day when we asked for our room to be cleaned at 12pm, then they told us must let them know before 11am. I feel like this information should have been told to us on the first day!
Very disappointed with this visit and would not recommend!
Wei xiang
Superior Family
Stayed in Mar 2024
Family
1 review
Posted on Apr 10, 2024
The door is old and open can make the lock to drop off. Highlight to the counter but mention this normal and unable to change room. Staff at the counter unable to assist us for local information on transport and place of visit, just chase us away and ask us to go ask friend around.
Room is big, value for the money.
Response from Property: Hello, thank you very much for your positive review. You are also welcome to visit our hotel next time. Thank you.
Guest User
Superior Family
Stayed in Feb 2024
Family
4 review
Posted on Apr 23, 2024
good location and walkable distance to Dongdaemun; close to train; there is a shared / self-service kitchen which we could re-heat the take away food; or make some fresh dishes.
Response from Property: Hello sir/madam, Thank you for your review :)
Guest User
Triple Standard
Stayed in Feb 2024
Family
1 review
Great
Posted on Feb 25, 2024
3pax room hotel, the bed was okay, the bathroom was good too. Just that the room was abit small, can just open a big luggage, and the location is a bit far from the train station. Others was good. In sum, all was good, just that the room is SMALL ๐๐ปโ๏ธ.
Response from Property: Thank you for your review. :)
YumulVictor
Triple Standard
Stayed in Feb 2024
Family
1 review
Very Good
Posted on Feb 5, 2024
Very accommodating and helpful staff.
Response from Property: Thank you so much for your review.
Uchral
Standard Queen
Stayed in Feb 2024
Couples
5 review
Posted on Feb 18, 2024
front desk not friendly ๐
Response from Property: Hello, sir/ma'am, Our hotel will try to reflect your opinion and become a better hotel. Thank you for your review.
Guest User
Standard Queen
Stayed in Apr 2023
Family
1 review
Posted on Apr 18, 2023
Clean and easy access. Communication is easy.
Lordsss
Standard Queen
Stayed in May 2024
Business travelers
1 review
Very Good
Posted on May 6, 2024
very good
Response from Property: Hello sir/madam, Thank you for your review :)
Guest User
Triple Standard
Stayed in Jul 2024
Family
3 review
Outstanding
Posted on Jul 31, 2024
The room is not big, but the location is super good. It takes only 5 or 6 minutes to walk from the subway. It is very close to Myeongdong, and you can get there by bus or subway. The bedding is very comfortable to sleep on.
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Response from Property: Thank you. Welcome to come again^^
+Justarยฐ
De Luxe Family
Stayed in May 2024
Booked for others
13 review
Outstanding
Posted on Jun 10, 2024
I made a reservation in advance for my friends' children who are visiting Japan~! I was worried because they are still minors, but I was even more reassured because they were informed in advance, such as the parent's consent to stay and ID verification, and confirmed at check-in, so I could trust them and let them stay. The people who stayed were satisfied with the cleanliness of the rooms and customer service, and I received feedback that the location was convenient for moving around Gwanghwamun, Jongno, Dongdaemun, Myeongdong, Cheonggyecheon, etc. by foot or by subway or taxi. As a member who always uses Trip, I am so happy to receive great feedback after the recommendation~! I hope you prosper~^^
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Response from Property: Hello, this is Hotel U5. Thank you for your valuable review and visit~ Have a nice day :)
ERIKA travelvlog
Superior Family
Stayed in May 2024
Family
2 review
Posted on May 6, 2024
[Location]
About 5 minutes walk to Gwangjang Market
About 10 minutes walk to Dongdaemun
Close to station
โLocation and accessibility are excellent
[Check-in]
Check-in time was from 4pm,
so I arrived at 3pm, but I could only check in from 3:30pm.
[Room condition]
Stayed on an upper floor
The room, bed, and bathroom were clean.
There were outlets and USB charging points around the bed and TV.
There was one large TV.
The view from the room was good.
No amenities.
No pajamas provided.
[Things I was concerned about in the room]
The toilet and shower were in the same room, so there was a possibility that the shower water would splash into the wash area.
I stayed for 2 nights, but the bed was not made on the second night.
Towels were not replaced, so I asked the front desk on the first floor for new towels.
The room lock was difficult to lock.
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Response from Property: Hello customer, thank you for your review and your visit. :)