Shilla Stay Guro

Overall, I had a pleasant stay here with my senior parents. We loved the amenities of the bathroom. The toilet came with japanese functions and it was useful for my parents. The location was near the guro digital complex station. It is not in the center of the touristy spots but being on the green line is convenient enough to bring you to most places. We loved the surrounding areas which had a wide selection of food places and they were generally affordable and of great quality. A few misses for us were the lack of ceramic mugs to hold hot water. Instead, they had given us paper cups on the first night but you would have to request if you like them to be replenished. The description of the room amenities and layout in trip.com were not accurate with the room that we were assigned to. Our room was supposed to come with a sofa but it did not come with it. They also requested for a credit card to be put on hold in case of damages. For this requirement, it is not stated upon booking with trip.com that this was needed. The staff noted our feedback but there wasn't much they could do about it. This would be a good place to stay if you do not mind traveling a little further to touristy spots.

Receptionist are very helpful. Location of hotel near to train station. Next to convenient store and most importantly rooms are big in size, enough space for 2 big luggage and 2 small luggage. Easy to unpack for travellers

Good service in both Korean and English, quick response and helpful solutions provided. Recommend for traveling stay

Shilla has lived up to her name for excellent reputation. During my stay in The Shilla Guro, the counter staff was so kind to extend my hours for free due to unforseen circumstances (my mom was unfortunately feeling unwell and had to be hospitalised). They have displayed exemplary diligence and consistent follow-up with me knowing my difficult situation and had helped to contact the medical staff and hospital in anyway they can. I am very fortunate to have chosen Shilla as my hotel stay and would definitely come back again thanks to the excellent service of the front desk. They have proved to be very reliable. Thank you very much again.

This hotel is far from city and many tourist attractions. The train line just next to the hotel gives quite substances noise, especially early morning. When we borrowed umbrella from the reception, the umbrella has some defects, we were given inaccurate time table to catch the bus to the airport.

The hotel was clean and the service was excellent. The room was quiet and the bathroom amenities smelled good. I would recommend the hotel as the Metro was conveniently close to the hotel.