Sotetsu Hotels The Splaisir Seoul Myeongdong Reviews

Response from Property: Thank you very much for choosing to stay in our hotel and sharing your experience!Looking forward to welcoming you again soon.front desk DANNY KIM

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at THE SPLAISIR Myeond-dong.We are thrilled to hear that you and your daughter enjoyed your stay in the Line Friends room and that it created such memorable moments for her. It's always our goal to provide a delightful environment for families, and we're glad to know that the room exceeded your expectations.We appreciate your kind words about our strategic location. Being close to Myeongdong and having convenient access to various amenities, including restaurants and cafes, is something we take pride in. We’re also pleased that you found our facilities, such as the WOW Pass, luggage storage, and laundry area, to be beneficial during your stay.It's great to know that the nearby airport bus and Namdaemun Market added to your overall convenience and enjoyment. Your recommendation means a lot to us, and we are grateful for your support.We look forward to welcoming you and your daughter back in the future for another memorable stay! If there’s anything we can assist you with during your next visit, please don’t hesitate to let us know.Warm regards,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at THE SPLAISIR Myeond-dong.It is heartwarming to know that our team’s warm smiles and efficient check-in procedures made a positive impression from the moment you arrived. We strive to go above and beyond to ensure our guests' comfort, and your kind words affirm that our efforts are appreciated. We are also pleased that the comprehensive overview of our amenities and the enthusiastic assistance from our staff contributed to your enjoyable stay.Thank you once again for your generous review. We look forward to the pleasure of welcoming you back for another memorable stay in the future.Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at THE SPLAISIR Myeond-dong.We are thrilled to hear that you found our location convenient for your adventures in Myeong-dong and Namdaemun Market, and that our transport connections, including the direct Airport Limousine bus, added to the ease of your stay.It’s wonderful to know that our services and amenities, such as the self-locker luggage services and the inviting ambiance of our lobby and hotel floors, contributed positively to your experience. We deeply appreciate your constructive feedback regarding the cleanliness of our towels and the soundproofing between floors. Please rest assured that we are taking your comments seriously and will look into these matters to ensure we can provide a more comfortable and enjoyable stay for all our guests.We’re honored by your recommendation and are overjoyed to hear of your interest in staying in one of our Line Friends themed rooms in the future. We look forward to welcoming you back and providing you with another memorable experience.Thank you once again for sharing your journey to Incheon Airport and the details of the Airport bus route, which will undoubtedly be helpful to other guests.Wishing you safe and pleasant travels until we have the pleasure of serving you again.Warm regards,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong

Response from Property: We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Front Desk ANTONIO PARK

Response from Property: Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us.We regret to hear that you found the room to be too small. We understand that space is an important factor for a comfortable stay and we are sorry to have fallen short of your expectations in this regard.Regarding the disturbances from housekeeping despite the "do not disturb" sign, we sincerely apologize for any inconvenience caused. This is certainly not the standard of service we strive to provide and we will ensure this matter is addressed promptly with our housekeeping team.We understand that you might consider choosing another place for your next stay. However, we sincerely hope that you will give us another opportunity to serve you better and to rectify your impression of our hotel.Best Regards,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at THE SPLAISIR Myeond-dong. We are thrilled to hear that our check-in kiosk met your expectations and that our front desk team, especially the lady who assisted you, made your check-in process smooth and efficient.We're also delighted to know that you found the room to your liking, providing a cozy and comfortable space for you and your companion. Our aim is always to create a home away from home for our guests, and it's heartening to hear we achieved this for you.Your feedback is incredibly valuable to us, as it inspires us to continue enhancing our services and facilities. We look forward to welcoming you back in the future for another memorable stay.Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong

Response from Property: Dear Valued Guest,Thank you very much for choosing our hotel for your stay and taking the time to share your feedback. We are thrilled to hear that you found our rooms clean and well-maintained, and that our bed configuration and quality of amenities met your expectations.We are also glad to know that our staff was able to accommodate your request for side-by-side rooms and that you found the check-in and check-out process to be smooth. Your kind words about our staff's service are greatly appreciated and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.We understand that the location might be slightly away from the train station, but we are pleased that you appreciated the quiet surroundings and the variety of food options around the hotel. Once again, thank you for your valuable feedback. We look forward to welcoming you back to our hotel in the near future.Best regards,Front Office Staff GlenThe SPLAISIR Myeong-dong

Response from Property: Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay with us. Our hotel is always pursuing the best service but we regret that couldn't fill up your expectations and any inconvenience. We give our sincerest apology for any inconvenience there may have been.We will improve it by delivering your opinion to the relevant department.We greatly value your feedback as it helps us identify areas where we can make improvements. We strive to provide excellent service and a comfortable stay for all our guests, and we apologize for falling short of your expectations.We will keep committing all our efforts to enhance to be better such as service so that our valuable guest can feel very comfortable and happy. Sincerely yours,The SPLAISIR Myeong-dongBella Lee

Response from Property: Dear Valued Guest, We are truly sorry to hear about your recent experience at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We deeply apologize for the cleanliness issues you encountered. This is certainly not the standard we aim to provide, and we want to assure you that we have taken your comments seriously. We have addressed the matter with our housekeeping team to ensure they take immediate and appropriate actions to rectify this situation.Regarding the issue with the Japanese toilet system, we regret that it was not functioning as expected and that our response was not timely. We have shared this feedback with our maintenance team to ensure more prompt responses in the future.We understand your disappointment regarding the lack of service recovery gestures after the inconveniences you experienced. And we apologize for this oversight.We truly regret the negative impact these issues had on your stay and the precious time lost during your holiday. Your feedback is crucial for us to improve and we would like to assure you that necessary steps will be taken to prevent such occurrences in the future.Despite your recent experience, we hope that you would reconsider and give us another chance to serve you better in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong

Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at THE SPLAISIR Myeond-dong. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely yours,Front Desk Danny kimTHE SPLAISIR Myeong-dong

Response from Property: Dear Valued Guest,Warm greetings from The Splaisir Myeong-dong! Thank you so much for your review of our hotel. We are glad to hear that you were satisfied with the location of our hotel as well as various aspects. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Best Regards,Front Office Staff GlenThe SPLAISIR Myeong-dong

Response from Property: Dear Valued Guest,Thank you for choosing our hotel and for sharing your positive experience with us.We are delighted to hear that you appreciated our efficient check-in process, the spaciousness of our rooms, and the design of our lobby. We strive to create a welcoming and comfortable environment for all of our guests.However, we have noted your comment about the size of the wooden tub. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guest experience.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future.Best regards,Front Office Staff GlenThe SPLAISIR Myeong-dong

Response from Property: Thank you for staying with the hotel and sharing your detail experience. There is no greater satisfaction than receiving kind words from a valued guest. It is good to hear that your stay was great with us. We are training our staff to always provide our guests with great service by showing good attitude. We always want our guests to feel themselves welcome. We will discuss how we can improve it for our guests. Once again thank you very much for choosing our hotel and taking the time to leave a warm review. We hope your previous stay and experience will bring you back to our hotel.Front Desk ANTONIO PARK