Signiel Seoul

The rooms are luxurious, spacious, and clean, with comfortable mattresses and beautiful views. The staff provides exceptional, professional service and creates a warm atmosphere.

This hotel absolutely does not live up to its claimed five-star status. We were extremely disappointed with the service at Signiel. When booking a taxi to the airport, the staff made zero effort to communicate with the driver. Unsurprisingly, the taxi left without us — and we ended up waiting 15 minutes for another one, sitting there stressed and unsure whether we’d even make our flight. Five-star service? In a double room, we were provided with just one bath towel. Are we meant to share it, or take turns showering? As for breakfast — you’re required to prepay and register in advance, as if you’re reserving a table at a Michelin-starred restaurant. But when you show up on time, you’re told there are no seats available and asked to wait 30 minutes. So much for “luxury planning.” Let’s talk about the staff — incredibly slow. Every simple request becomes a bizarre ritual. You start to wonder if time runs differently here — or if “efficiency” was deliberately erased from the training manual. And the cherry on top? Check-out is at 11:00, check-in at 15:00. That’s four hours to clean a room. I’ve never seen this anywhere in the world. Are their cleaning staff just painfully slow? Or do they only have one housekeeper for the entire hotel? Meanwhile, they seem to have 20 managers and a dozen impeccably dressed but utterly clueless girls at the reception desk. Out of all our five-star travel experiences around the world, this was — without exaggeration — the worst. The “Signiel experience” is one we’d rather forget.

Great service. Very nice view on high floor. Check in and out was fast and efficient. Pre-arrange deco in hotel room was excellent. Will definitely revisit the hotel again.