Popular Grand Hyatt Hotels in Seoul

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Grand Hyatt Seoul

Grand Hyatt Seoul

4.4/5211 Reviews
Hannam-dong/Itaewon
Overall not a very pleasant stay. From a well established 5 star hotel, I expected a lot more. Understandingly it was a public holiday with huge amount of local crowds. However, the service was honestly lackluster to say the least. The frustration came early on where lift coordination was horrible. From our 5th floor down to the lobby we had to wait close to 45 minutes to even squeeze into a lift. Given that everyone was rushing to use the pool, the hotel should have a system where certain lifts served only the high floors and some only the lower floors . Rather than all lifts going to the top coming down where lower level guests had no chance on getting in the elevators Not only that, upon asking for a bucket of ice, some wine glasses, we were surprised that all of these incurred extra charges. Which they did inform us so we agreed. But the unacceptable one was asking for mere cutleries, we were charged based on per pax basis unless we ordered room service, which was just ridiculous. If you'd ask me if I'd stay again, I'd honestly say no. Having stayed in Hyatts around the world. I can honestly say this is the worst experience I've had with any Hyatt

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