DoubleTree by Hilton Seoul Pangyo Residences Reviews
DoubleTree by Hilton Seoul Pangyo Residences
26, Baekhyeon-ro, Bundang-gu, Seongnam, Gyeonggi-do, 13553, South KoreaView Hotel Details
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DoubleTree by Hilton Seoul Pangyo Residences Guest Reviews
4.6/5
Great
115 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.7
Service4.7
Cleanliness4.6
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All reviews(115)
Positive reviews(111)
Reviews with photos/video(30)
Awesome stay(41)
Clean and tidy(33)
Great service(19)
Delicious breakfast(7)
Convenient parking(7)
Great location(4)
Negative reviews(4)
Guest User
King Deluxe One Bedroom Suite Forest View
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
We stayed at the residence side and I must say it is one of the best, if not the best hotel we’ve ever stayed in on all of our travels. Very spacious, clean and NEW!!!
All the staff members were very attentive, especially the manager for the WiFi support was courteous and responsive. I would highly recommend this hotel for quality, service and value for the money. Having the 24-hr CU (mini mart) in the 1st floor of the hotel was very convenient.
Special shout out to our housekeeping staff, who went above and beyond to make our stay comfortable and enjoyable.
Just few minor suggestions to the hotel management:
1. Don’t need a calendar, but do need clocks in the living room and the bedroom.
2. Need a trash can in the kitchen/dining table area.
3. Would be good to have a small dish rack, since guests are required to do the dishes
4. The sliding door from the master bedroom to the showers flaps around when closed if the heater or air is on. Needs to somehow stabilize it, it doesn’t make noise trying to sleep.
With just few minor improvements it would be a “perfect” place to stay!
Response from Property: Dear Guest, Thank you for taking the time to share your experience with us! Your review score motivate us to continue providing exceptional service and memorable experiences to our guests. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be one of the best you've ever experienced. Your kind words about our staff are greatly appreciated. We also value your constructive feedback and will consider your suggestions for improvement. We hope to welcome you back to our hotel in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Warm regards, Jennifer Kang, Director of Marketing Communications
Anonymous User
Studio, 1 King Bed
Stayed in May 2024
Couples
3 review
4.7/5
Amazing
Posted on May 25, 2024
Amazing stay, everything was clean and professional. Great amenities, gym was beyond expectations. Had all the equipment you need for a great workout. Decent location and free parking if you have a car. Highly recommend.
Response from Property: Dear guest, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your kind words motivate us to continue providing exceptional service and memorable experiences to our guests. We hope to welcome you back to our hotel in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Warm regards, Jennifer Kang, Director of Marketing Communications
TRVL+MEET+BUILD
Studio, 1 King Bed
Stayed in Jul 2023
Couples
17 review
5.0/5
Outstanding
Posted on Jul 13, 2023
New hotel with nice location+staff+food!!! Service, view, facilities are all great!
Response from Property: Dear Guest, Thank you for taking your time to review about your experience on you recent stay with us.We are also very pleased to hear that your stay was very satisfactory in every aspect.We look forward to having you back as our guest in the near future and please contact us if you need any assistance.Thank you and have a wonderful day!Jennifer Kang, Director of Marketing Communications
Guest User
Studio, 2 Twin Beds
Stayed in Dec 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Dec 9, 2023
One of business hotel I would recommend people to stay for business and family
Response from Property: Dear Guest,Thank you for taking your time to review about your experience on you recent stay with us.We are also very pleased to hear and appreciate that you'd recommend other guests to stay with us. We look forward to having you back as our guest in the near future and please contact us if you need any assistance.Thank you and have a wonderful day!Jennifer Kang, Director of Marketing Communications
Guest User
Studio, 2 Twin Beds
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Good condition and nice
Response from Property: Dear Guest,Thank you for your positive review and perfect score following your recent stay with us. We're delighted to hear that you found our hotel to be maintained nicely. We appreciate your feedback and look forward to welcoming you back as our guest in the near future. If you require any assistance, feel free to reach out.Best regards,Jennifer Kang, Director of Marketing Communications
쑴쒸
1 King 2 Twin Premium Two Bedroom Suite
Stayed in Oct 2024
Travel with friends
3 review
3.7/5
Posted on Oct 20, 2024
It's a new hotel... The towels and blankets don't feel clean. It's nice because everything is new, but the additional parking fee for guests' vehicles is so, so, so expensive.
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Guest User
1 King 2 Twin Premium Two Bedroom Suite
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
It's only been open for about a year, so it's very clean and the facilities are good. However, the smell from the carpet on the floor in front of the guest room is really bad, so if they could just improve that, it would be great.
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미미민
Studio, 1 King Bed
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 16, 2024
It was so nice to go with my family.
I liked the pool and breakfast.
The floor was also very clean, so I wiped it with a wet tissue and there was not a single speck of dust.
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Response from Property: Hello, dear customer. Thank you very much for taking the time to leave a review of your stay. Also, thank you for your generous rating and positive review of our hotel. We will continue to do our best to provide services that meet your expectations. If you have any further inquiries, please contact the hotel's main number at 031-678-5500 and we will be happy to assist you. Thank you. Kang Joo-hye, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
헤니의 여행기록
Studio, 1 King Bed
Stayed in Aug 2024
Couples
5 review
4.0/5
Very Good
Posted on Aug 5, 2024
The cleaning was a bit disappointing, such as the dirt on the table that wasn't cleaned properly and the rubber bands found on the floor, but everything was satisfactory. It's good to use the dinner package because there's nothing around.
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Response from Property: Hello, dear customer. Thank you very much for taking the time to leave a review of your stay. Also, thank you for your generous rating and positive review of our hotel. We will continue to do our best to provide services that meet your expectations. If you have any further inquiries, please contact the hotel's main number at 031-678-5500 and we will be happy to assist you. Thank you. Kang Joo-hye, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
fzv719
King Premium Two Bedroom Suite
Stayed in May 2024
Family
2 review
4.6/5
Great
Posted on May 7, 2024
Everything was fine, clean and sanitary, and the service staff was very enthusiastic, but the only regret was that after staying for two days, all the slippers and bath towels were taken away on the second day, and no new ones were provided. I don't know why!
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Response from Property: Dear fzv719, Thank you for taking the time to share your experience with us! We are delighted to hear that you were satisfied with our service and facilities. We sincerely apologize for the inconvenience you experienced with the slippers and bath towels not being replenished during your stay. If you choose to stay with us again, we will make every effort to provide a much-improved experience. We hope to have the opportunity to welcome you back in the future. Warm regards, Jennifer Kang, Director of Marketing Communications.
은하수를 여행하는 히치하이커
Studio, 1 King Bed
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 5, 2024
I went to Double Tree Residence rather than Double Tree Hotel because it was a little cheaper, and I liked it because the route from the parking lot to the room was simpler than at the hotel. The only difference from a hotel is that there is a washing machine and kitchen in the room, so there is no sofa seat, but since the auxiliary facilities are commonly used anyway, there is not much difference in the rest.
Hotel weekend prices in Seoul are very expensive these days, but I enjoyed my stay at a reasonable price.
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Response from Property: Hello, Hitchhiker, a guest traveling through the Milky Way. Thank you very much for taking the time to leave a warm review about your stay. We are glad that you had a satisfying time at the residence, which is fully equipped with cooking facilities and a washing machine. We will continue to do our best to provide services that meet your expectations. If you have any further inquiries, please contact the hotel at any time and we will be happy to assist you. Thank you. Kang Joo-hye, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
Guest User
Studio, 1 King Bed
Stayed in Sep 2024
Family
35 review
5.0/5
Outstanding
Posted on Sep 18, 2024
I think this is by far the best place to enjoy the best service in a cost-effective hotel and residence near Seoul. I only do my staycations here.
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Response from Property: Hello, dear customer. Thank you very much for taking the time to leave a review of your stay. Also, thank you for your generous rating and positive review of our hotel. We will continue to do our best to provide services that meet your expectations. If you have any further inquiries, please contact the hotel's main number at 031-678-5500 and we will be happy to assist you. Thank you. Kang Joo-hye, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
호캉스제일좋아
Studio, 1 King Bed
Stayed in Feb 2024
Family
13 review
4.7/5
Amazing
Posted on Feb 28, 2024
The warm cookies given upon check-in are delicious. The facility is clean and tidy, and parking is also convenient. It was a satisfactory stay for the price. I intend to visit again.
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Response from Property: Hello, Hotel Best Lover, thank you very much for taking the time to leave a positive review and specific compliments about your accommodation experience. We will continue to do our best to provide services that meet your expectations. Additional information If you have any questions, please contact the hotel at any time and we will be happy to assist you. Thank you. From Juhye Kang, Public Relations Director at DoubleTree by Hilton Seoul Pangyo
임규아
King Deluxe 1Bedroom Suite
Stayed in Aug 2024
Couples
7 review
4.5/5
Great
Posted on Aug 28, 2024
I am satisfied with the staff's friendly response and service:)
However, I wish they would pay a little more attention to cleaning the refrigerator in the residence room.
Original TextTranslated by Google
Response from Property: Hello, dear customer. Thank you very much for taking the time to leave a review of your stay. Also, thank you for your generous rating and positive review of our hotel. We will continue to do our best to provide services that meet your expectations. If you have any further inquiries, please contact the hotel's main number at 031-678-5500 and we will be happy to assist you. Thank you. Kang Joo-hye, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
Guest User
Studio, 1 King Bed
Stayed in Feb 2024
Couples
20 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The facilities are good and the staff are friendly. However, there are a lot of babies in the swimming pool, so please consider that romantic time is not possible. Other than that, it is great.
Original TextTranslated by Google
Response from Property: Hello guest, Thank you very much for taking the time to leave a review of your stay. We would also like to thank you for your generous rating and positive review of our hotel. We will continue to do our best to provide service that meets your expectations. We will do our best to do so. If you have any additional questions, please call the hotel representative number at 031-678-5500 and we will assist you. Thank you. From Joo-Hye Kang, Public Relations Director, DoubleTree by Hilton Seoul Pangyo