Guest User
July 14, 2024
The staff are friendly and professional when we need assistance. The room is very clean and bright, comfortable bed and pillows! Convenient locate to restaurants 、shops, waterpark(was good but towels not provided, bring your own or purchase at entry) and theme park (quite small). Free parking and Wi-Fi provided. BUT when the China and Taiwan tours arrived the vibe changed to feeling like we were immersed in a tour hotel in China. Housekeeping found it a challenge to replenish our amenities after the influx of the groups it seems they must have been overworked or understaffed - forgetting to replace old towels and remove our garbage and 3 consecutive days it happened during what was a 8 night booking we checked out early and went elsewhere the last 2 nights. The tours groups seemed to be most interested in the ****** in the Marriott. Of the 3 properties, this was the most peaceful - Shinhwa Hotel is STRICTLY for families with young kids in my opinion, Marriott not worth the extra (they include the pool $ in the price but if you don't swim or weather not good you have paid for it OR unless you want Marriott Points or interested in the ****** right below you and a lot of adult guests roaming around at late hours. We had the connecting room deal (KLOOK or Hotel direct booking only deal) - very good value.