Telescope Villas Lombok

The breakfast options and stunning views were appreciated by guests. The staff are friendly, helpful, and offer excellent customer service with valuable tips.

The view from the room is the only redeeming factor at this hotel. First off, this hotel is not conveniently located to anything you can walk to because it is on top of a winding mountain. They do however provide “mineral water” in an Alhambra bottle with a filter, I was Leary of this. Next, if you have any kind of mobility issues this is not the hotel for you, the stairs are very steep, slippery and small and on the side of a mountain. I am in decent shape and I did not feel safe going up and down the stairs. Also, the pictures of the facilities are very misleading, makes it look much nicer than it is. We did not feel comfortable swimming in the pool because it had green algae all over it. Also, one of the reasons we booked this room was for the kitchen, the stove top and everything is outside (on top of the side of a mountain) and the only cover from the elements is a pull down screen that does stay in place and hits you in the face with the wood at the bottom of the screen. The stove kept going out and it was impossible to cook anything. I told staff this, they promptly gave me a menu to order food from the restaurant and told me to what’s app them my order. Once I what’s apped them my order, I did not receive a response after 45 minutes, I asked about the order and they said they would place it. Once my order arrived, I was also given a bill, I told them I was under the impression it would be paid for due to the sub par kitchen facilities. Staff said no, so I refused to take the food. Nothing was done to apologize or fix the situation. Maybe have a functioning kitchen when it is advertised, we spent money on groceries, attempted to make a meal for well over 2 hrs and weee left hungry and angry in our rooms and staff acted like I was rude for not paying for this. I NEVER complain and always write good reviews. Please don’t stay here. Not worth the view as that was the only good thing about it.