KAMENOI HOTEL TAZAWAKO

The large public bath is a natural hot spring. The interior is beautiful. It's far from the station, but if you contact the hotel by 5pm the day before your stay, they will pick you up from Tazawako Station for free. The buffet is interesting as it uses many locally produced ingredients. And yet the price is reasonable and it was great value for money! The negative points are: 1. The toilet and sink in the room are small, 2. There was no sea bream at the buffet venue, even though it was called "celebratory food," there were few vegetables, and the staff was not very communicative (foreigners. It's not bad, but I wish they would be more polite), and 3. The men's open-air bath is in a detached building and is cold in winter. I took those points off my rating.

This was my first time staying here. It's a quiet hot spring in the mountains and I think it's a nice place, but the hot spring and the facilities were older than I expected. The futon was thin and my back hurt the next day. I don't think I'll be back.

This is the first time I have been tricked in many years of visiting Japan. I specially booked a 32-square-meter room in the main hotel building, but when I checked in, I was assigned a 22-square-meter room in the east building. When I raised an objection, the hotel refused on the grounds that the 32-square-meter room was fully booked. After that, all the front desk staff avoided answering questions. Moreover, the 74-year-old man had to carry a large box up to the second floor by himself. Kamenoi Hotel should be a large hot spring hotel chain in Japan. It has lost its previous warm and responsible attitude towards guests. It really makes us disappointed and regretful.

There are too many people staying in the hotel and it feels like there is insufficient manpower. The temperature of the hot spring in the public hot spring house is relatively high and I cannot enjoy it for too long. The scale on the floor does not feel very comfortable. It should be tidied up a little and the look and feel will be better! Breakfast and dinner were so-so. You have to carry your luggage up to the second floor before there is an elevator, but the service attitude is very good!