Seafest REGENCY

Conclusion: It is not worth booking this hotel. The front desk service attitude is arrogant, the service quality is low, and the hotel has no supporting services. First, the front desk of this hotel is simply the worst one we have encountered in the hotels we have stayed in for more than ten days. There is a fat female front desk with a Baotou, a slightly fat male front desk with medium-long hair, and a thin front desk with short hair! First, the service attitude is extremely poor, rigid and without empathy. The two of us arrived at the hotel with a three-year-old baby and three suitcases. We did not have enough deposits as required by them. They asked us to go to the convenience store next to the hotel to withdraw money. Unfortunately, one machine was suspended and the other was under maintenance. They said it would be ready in twenty minutes. I went back to the hotel to discuss whether I could make up the payment in the evening or pay the equivalent amount of RMB. Several front desks said yes, and one said no. After a long time, there was no sound. I asked and said I would ask the boss. After a long time, no one gave you a definite answer, leaving you hanging and waiting. So I went to withdraw money again. Unfortunately, the European and American foreigner in front of me and my card could not withdraw money from this machine, but the locals were very smooth, so I went back to the hotel lobby. Several receptionists saw us going back and forth like this, glancing at each other and whispering. There was no respect at all! Later, I had to go to the town to exchange Malaysian ringgit and pay the deposit. When I paid the deposit, I didn't give the front desk a good face. I put the money on the table without saying anything. The front desk also turned his face away. It was the fat receptionist with medium-long hair. He threw the room card in front of you without saying a word. It took nearly an hour and a half. Second, the room type we booked was very different from the actual stay. We asked to change it. A thin middle-aged female receptionist said that we could only change to a higher floor, and the location remained unchanged. In fact, we moved two rooms to the right. The original room balcony had a stretch drying rack, but it disappeared after the change, and it became a bumpy wall. The whole process was really speechless and wasted half an hour. Come to travel, and waste two hours in an afternoon to check in here. Who can tolerate it? Thirdly, the hotel we stayed in the previous two days offered free pier pick-up and airport shuttle bus, but when we asked about this hotel, they said there was nothing like that and the price was more than twice as high, which was extremely low cost-performance.

Expensive and bad. It's similar to domestic express hotels. No one can speak Chinese, and there is a lot of dust inside the hotel. If I didn't have a house to live in, I would definitely not stay here. I'm too lazy to take pictures inside

This is the first time I have reviewed a hotel so seriously. I told everyone about the problems I encountered and prepared myself for the expected events in advance. Let me talk about the good things about the hotel first, and then complain about the bad things. Advantages: Ruijin Haifeng has a good location, with convenience stores and seafood restaurants downstairs. It is indeed the best hotel in Semporna. The hotel's infinity pool has a nice view, clean water, and a children's entertainment area. The rooms are of a suitable size and the view facing the sea is also nice. Minefields: 1. The hotel service attitude is good, but they just don't do anything. I asked for mineral water for three consecutive days, but no one brought it. No matter how much I told the front desk and the cleaning staff, it was useless. They just said: no one brought it. I had to buy it at the convenience store downstairs. 2. I checked into a twin room booked by the hotel, but the hotel changed it to a double room without my permission. After we found out, we communicated with a person in charge at the front desk and asked if we could get an extra quilt. The hotel said: pay more! (RM250 a day) I was speechless. It was the hotel's mistake and they asked me to pay for it. Moreover, the front desk knew that they had changed the room type without permission, but they just asked us to pay extra for the quilt (hotel policy). I asked the hotel to contact the manager, but they said he was off work and I didn't know how long it would take to get in touch with him. Ctrip subsequently intervened, but communication was fruitless. But Ctrip is still very helpful and provided us with a guaranteed plan, so we have to give it a thumbs up. At around 12 o'clock in the morning, when I went to the front desk to argue again, the guy who made the mistake and was processing the on-boarding procedures quietly gave me a quilt. Alas...this is the so-called 5-star service in the local area. 3. There are two strange designs in the room, see the attached pictures. The shower head in the shower room is estimated to be 1.3 meters high. Men basically have to half-squat or use one hand to take a shower. I don't know what the hotel was thinking when designing it. There is no plug for the hair dryer on the sink, so you have to move to the water-boiling area to blow dry your hair. This design is speechless. 4. Breakfast is very average, very average, very average. 5. There is no service in the infinity pool, so please bring your own towel when you go there. The above is my own experience, and I understand the local situation. In order not to affect everyone’s mood for travel, I share my experience and make mental preparations in advance.

It took nearly 20 minutes to check in. The toilet drain was clogged and water couldn't flow in. We had to find someone to fix it before we could use it. There was no cleaning or water prepared the next day. The service of such an expensive room was very average, and there were unclean things in the hotel. I dare not stay here next time

It turned out that a family of 7 booked Yongda, but were informed that the hotel was overbooked and the reservation was cancelled. So it was a blessing in disguise that Ctrip arranged to stay in Haifeng. This should be the best and newest hotel in town. It has no decoration smell at all and is relatively clean. It feels a little worse than Atour in China. Overall, it is very good here.

1000 RMB is expensive in a town. I thought the room was good. So disappointed. It's old and shabby. The price/performance ratio is too low.