Anonymous User
May 14, 2025
Very bad, I suggest you avoid it.
First of all, in accordance with local government requirements, guests staying in water villas need to register their passport information before taking the boat transfer. However, the hotel firstly does not use the Trip.com platform for communication and secondly never proactively communicates. When you think of asking where to board the ship and other information, you go to the hotel and they will give you the relevant information.
Secondly, even if the passport information is provided, it is the same as not providing it, as this information will not be used to verify the passengers boarding the ship. The hotel name is printed on the side of the shuttle but you can't see the side when it's docked. You can only find it yourself & wait & ask them on the communication software. However, the contact person on the communication software will not proactively inform you of the status of the shuttle ship; the ship's driver and onshore staff will not come to you. If you can't find it and miss the boat, it's your own problem
Third, don’t use the Wannian toiletries provided by the hotel. Please refer to the photos.
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