Hotel Viktorija

The property boasts a varied and quality breakfast with beautiful views, convenient location near the beach and local amenities, exceptional and welcoming staff, spacious and clean rooms with great sea views, and comfortable beds.

Excellent hotel, our fourth time to visit. For £100 per night per couple, including excellent breakfast. Every balcony has a sea view. Jasna and her family will make your stay great. Beautiful outside balcony for breakfast with gorgeous vies across the bay of Trogir

Firstly, we have travelled the world, and have expectations, I also accept that there are many good reviews on here. Worth noting. This was not our experience. we booked through easy holidays, a package deal. So imagine our surprise when we arrived ‘too early’ but that is honestly fair enough, just very bad organising, when our package holiday flight landed in 2 hours before. The room, when we eventually entered, was in our experience substandard. It is noted this is a 3 star hotel, which should have a TV Service that works. Appeared the only channels we could get were Croatian and foreign speaking channels such as German, but CNN is the only international English Channel that was working, some of the time, otherwise we had to make do with the no signal graphic, reminder that the English language is the international language, and needs to be catered for. Staff were informed of the reception issues, they did nothing. The balcony is fine, with direct views over the sea and it is pretty, but the hotel should invest in cleaning the curtains, which appear to covered in ‘mould’ and clearly not been changed for a while. Another infuriating thing, we pack light as we want to take, for short city breaks, our on board baggage, which is enough. My partner went to ask for an iron and board, only to be advised that they don’t provide them! Really, what kind of hotel is this! Again completely unacceptable… their excuse, people normally bring their own. The female who greeted us and served at breakfast is clearly a busy woman, crossed the rudeness threshold a couple of times. my partner asked for hot options at breakfast, her response was ‘ I told you already if you want scrambled eggs you have to ask, I am not going to repeat myself’ unacceptable. I came down with the menu in the afternoon, as planned to eat in My room, I made it very clear I would wait for the food and take it up, the response was ‘we don’t allow it’ I asked why, her response ‘why can’t you eat it down here’ in the attitude she clearly has naturally. I was very curt with her, and made it clear she should not be asking those questions, completely incompetent and rude. I have never given 1 star, at any of the hundreds of hotels I have stayed at. Because generally I am very patient with staff and credit them with correcting things when they go wrong, even on the worst situations I have always given a 3 star. I also question the 3 stars for the hotel. And will be reporting this to the travel company. Again, I can see others have had better experiences, and this may just be a blip in service on our visit, and I certainly wouldn’t discourage anyone staying… but courtesy and customer services are a must and were not delivered in this visit.