The Starnbergsee Hideaway

Our room was nicely decorated and had lots of space, except for the toilet which was very small. The massages by Thomas were very professional and good. Gilian Bak was great help for our heating issue and service in the restaurant. Generally staff at reception was helpful and friendly, however, they had to perform many tasks for which they were clearly not educated. The food and drink at the Lakeside restaurant was very good, great wines and good steak, maybe a bit pricey. Unfortunately our experience was tarnished by the following: - hotel is understaffed, e.g. no one at reception when we arrived: it took us over 10 minutes to find someone for the check-in, despite having announced our arrival time - we had silverfish in the bathroom and the toilet and despite informing reception on day one, nothing happened - heating did not work on day one in our room, this was fortunately fixed by the waiter of the restaurant - all the faucets were calcified - the spa cannot really be called a spa as it consists of one sauna and an infrared cabin, it was under renovation during our visit and we had received no advance notice - breakfast was relatively sparse for a 4 star hotel, a number of things had to be paid extra Somehow the special touch was missing, which is a pity for a hotel in such a great location. It is too expensive for the service offered. Cleanliness and Customer Service would have to improve significantly before we would come again.

What a beautiful place, quit, in nature and a relaxed atmosphere. The staff is incredible nice, my compliments they worked hard and where there always to help you even in the evening, from frontdesk till restaurant what a wonderfull staff. The food and breakfast were delicious with fresh products. We will be back, and a tip there is a Italian restaurant close by called Da Noi, unbelievable good italien food.