The Cliffs

It’s a beautiful hotel with absolutely stunning views but the restaurants close at 9 and it took way to long to have coffee pods brought to our room

It never happened. They canceled on us a week before our stay due to some kind of building permit issues. The lady on the phone was nice but we still had to find another hotel to stay at.

I thought The Cliffs was very nice, but a little too expensive for what they offered. The ongoing construction on the property made it difficult to find my way around. I found that Sedona, in general, charges Santa Fe prices while not offering Santa Fe quality.

Nowhere on their website or ******* does it indicate that the property is under construction Finding how to check in was a pain - hotel us blocked by a construction fence and sign to go to another hotel but no indication that it’s the orchard that’s under construction. We called and only got off sight ppl that also didn’t know the hotel lobby was closed. Do better. When we figured it out - the sister hotel staff were fine - though gave us the impression that we were inconveniencing them & clearly staying at a lesser quality location. Finally got to the room - there is NO WAY this is the quality alluded to on both ******* or the main website - claims to be a premium suite (1bedroom) it’s not. Definitely not 3.5 stars. It’s old, dated, weird layout… the $35 “resort fee” is ridiculous- no staff on site and our room is beside 3 large dumpsters. Parking lot is dark and dodgy. Wait till they are done Renos - there r other places!

Worst experience ever for $475/night! A Motel 6 would have been a better option! This place is horrible. The rooms are old and disgusting. When we first arrived, the desk clerk was standing outside like a cop demanding to know why we were parking in their meager designated spots. Once parked, we checked in and he was curt and very short with us. He was an older gentleman with white hair. He made us feel so unwelcome and after driving 8 hours to get there we felt deflated. It was our first trip to Sedona but I don’t think we will be going back after this experience. The Orchard Inn has a “don’t bother me attitude” and for $475/night, we felt totally ripped off. Even the housekeeping was bad. We were down to our last Kleenex and it had a blue stripe on it indicating as such. I deliberately pulled it out so they could see we were out of Kleenex but they didn’t replace it with a new box. The toilet paper is the cheapest brand and paper thin. The toilets are secured to the wall and very low to the ground. The showers are a joke. Old and disgusting. The shower head is on the wrong side so you have to get sprayed when you step inside to turn it on. The only good thing was the view but we were petrified to step out on the balcony. It was old and sloping and very unsteady. I can’t believe this is the sister Inn to L’Auberge. It’s a joke! Save your money and stay anywhere else but The Orchard Inn!!!