Club Wyndham Sedona

Centrally located with easy access to shops and restaurants. The staff offers friendly, helpful service and provides excellent local tips. However, some found the staff to be too pushy at times.

Here is my perspective. The room is the difference between an ok trip, or a great trip. The 1st room we saw, 1 bedroom, no balcony, smallish kitchen, regular bath tub. not that fun, a 3. The room we got, 1 bedroom, balcony, full kitchen, jetted tub! Excellent! A 5. Reccomend it. Staff? Outstanding. Grounds great, Pool and jacuzzi. Winner!

We did not experience good customer service at this accomodation. When we initially got in our room and wanted to watch a movie, nothing worked. Unaware it had been unplugged - and unsure why. There was aluminum foil over the vent in the bathroom as per picture. Unsure why but the temperature control in the room was either warm or cold. We were asked to go to a presentation about being able to use our points more effectively and told we would get a voucher for 50% off and an adventure at a discounted price. We had to cancel the adventure as they did not want someone with a backinjury and I had just been rear ended. My husband wanted to play golf but was told we needed no voucher, then went to golf and they said we did. I called or spoke to different people a total of 7 times but no voucher arrived at the golf facility. The golf resort were nice enough to give us a discount "Friend of a member" which was similar to the Wyndham. When we went back in to ask what had happened about the voucher, essentially was told "oh, you don't need it, you got the discount." Well, if that is true why didn't the multitude of people that we spoke to, tell us that without going through so much stress with all the calls. At the presentation if you don't buy at $105,000 then the presenter's attitude changed even though he initially said he didn't care whether we bought or not. The whole experience was horrible and the presenter stated that Wyndham really wants high customer service for their owners, but that is not what we experienced. The girl who checked us in, was helpful and fixed our VCR. One of the female concierge's also returned our call and attempted to follow up. The room was tiny for a 1 bedroom, kitchen extremely tiny with few items in the cabinets. I would not recommend wyndham. I don't think it is worth going to the presentation as the expectation is that you will buy! Certainly not worth the stress of so many call's to get a discount on golf!