Sky Rock Sedona, a Tribute Portfolio Hotel

The location of the hotel is quite good with nice views and Whole Foods nearby. I met with the aircon issue and maintenance mgr helped to change a room quickly. Although it was smaller but problem solved promptly.Streams are out of work and cannot be fixed due to holidays.

Was charged twice for room which would have been not so bad if they were amazing but they weren't. They were tired with dirty rooms with various fixing that were I secure. There was no real point in changing rooms as there was a group of us and the rooms were the same. Wouldn't recommend to anyone wish I'd stayed at the sky ranch which was a much nicer and better value property. Not worth the money avoid

This stay was for a landmark birthday for my wife and I wanted to give her the 5 star experience she deserved. Unfortunately, I was disappointed and underwhelmed with the accommodations. Here are the problems we experienced: The hotel was under construction for renovations. Had I known this was going on, I wouldn't have stayed there. I reserved a room with a king sized bed but was given a room with 2 queens. When I went to the front desk to complain, I was told that they were sold out and I wasn't going to get what I had reserved. When I pressed the issue, the clerk said that she only worked the front desk and looked annoyed that I wasn't satisfied. Now on to the room, there was no patio and the "view" was of the parking lot. We discovered that the water had been turned off without any notification even though I had talked to the front desk 5 minutes earlier. I had to call the front desk because there was no shampoo in the shower and requested that some be sent to us. The TV in the room wasn't connected to the internet and wasn't operational. After the water was turned back on, there was no cold water in the bathroom sink, only the bathtub (for the remainder of our stay). There was no apparent soundproofing in the room because I could hear the guest in the next room having a phone conversation with his wife (via speaker) and at night, I could clearing hear him snoring. And in the morning, his 6 am alarm clock waked us up each morning we were in the room. The room was very spartan in the decorations. Not the 5 star resort that the website alluded to. In fairness, aside from the front desk clerk that was there when I checked in, the remaining staff were amazing! A special shout out to Austin who worked the temporary dining room in the morning and to Guadalupe, who worked the front desk when I checked out.

It was clean and comfortable. This was a one night stay as we were on our way to Colorado. Sedona is a beautiful place with great views.

Customer service was exceptionally friendly, everything else was about the hotel is questionable. The area is extremely convenient. Housekeeping never cleaned the room the day after arrival. Had to source, refresh, and replenish our own towels that day. Continually had to ask for an extra towel for our dog. Was put in a room the farthest away from the recommend areas for dogs to do their business. On day three attempted to place an order for food for “pickup” at the bar and was told the order had to be placed in person. So stood around for 30 minutes, all in all, placing and waiting for a food order because ordering over the phone for “pickup” is to challenging. Overpriced food for what was received. Additional $25 is now $35 for the privilege to park your own vehicle on the hotel property, the very same hotel you have reservations at. Nickel and diming, it seems.

Poor food selection. Sleeping was difficult with the fire alarm blinking a few feet from the bed.

Amazing views. Rooms are average even after the renovation. They forgot to clean my room the first night. Breakfast was not good. They didn’t have live music a few nights and that was nice. Any room close to the lobby is loud w the music until 9 pm. Front desk folks were nice and accommodating. Pool is not a good location nor is it particularly nice.