Sky Rock Sedona, a Tribute Portfolio Hotel

See the cockroach…

The location of the hotel is quite good with nice views and Whole Foods nearby. I met with the aircon issue and maintenance mgr helped to change a room quickly. Although it was smaller but problem solved promptly.Streams are out of work and cannot be fixed due to holidays.

Was charged twice for room which would have been not so bad if they were amazing but they weren't. They were tired with dirty rooms with various fixing that were I secure. There was no real point in changing rooms as there was a group of us and the rooms were the same. Wouldn't recommend to anyone wish I'd stayed at the sky ranch which was a much nicer and better value property. Not worth the money avoid

This stay was for a landmark birthday for my wife and I wanted to give her the 5 star experience she deserved. Unfortunately, I was disappointed and underwhelmed with the accommodations. Here are the problems we experienced: The hotel was under construction for renovations. Had I known this was going on, I wouldn't have stayed there. I reserved a room with a king sized bed but was given a room with 2 queens. When I went to the front desk to complain, I was told that they were sold out and I wasn't going to get what I had reserved. When I pressed the issue, the clerk said that she only worked the front desk and looked annoyed that I wasn't satisfied. Now on to the room, there was no patio and the "view" was of the parking lot. We discovered that the water had been turned off without any notification even though I had talked to the front desk 5 minutes earlier. I had to call the front desk because there was no shampoo in the shower and requested that some be sent to us. The TV in the room wasn't connected to the internet and wasn't operational. After the water was turned back on, there was no cold water in the bathroom sink, only the bathtub (for the remainder of our stay). There was no apparent soundproofing in the room because I could hear the guest in the next room having a phone conversation with his wife (via speaker) and at night, I could clearing hear him snoring. And in the morning, his 6 am alarm clock waked us up each morning we were in the room. The room was very spartan in the decorations. Not the 5 star resort that the website alluded to. In fairness, aside from the front desk clerk that was there when I checked in, the remaining staff were amazing! A special shout out to Austin who worked the temporary dining room in the morning and to Guadalupe, who worked the front desk when I checked out.

Room not what I paid for!! For over $570 for one night, upgraded room was supposed to have a view of the mountains. Over the phone when I asked about the view I was told the rate I was quoted could be upgraded from ground level with a view of the parking lot to upper level in order to have a view of the red rocks. As this was our only night in Sedona, I decided to splurge and get the better view room. At check in when I was shown the map of the room location, I could tell this was not the room location I expected. When I asked about the view at reception because it was NOT what I thought I booked, the very rude receptionist was unwilling to even look to see if my room could be changed and said there was no guarantee of a view despite the fact that all the hotel advertisements sell the view!! When I said I had upgraded to get a view, the receptionist was super rude and told me the hotel was full and if I didn’t like it I could I go find a different hotel. Totally deceived !! Rude staff!! What a racket!! For $577 I had view of the parking lot!! My husband did tell The receptionist the next morning how disappointed we were with the treatment the night before and they took off the $35 resort fee, which he didn’t ask for but was some compensation. I would be very careful about trusting this hotel with the rates they associate with the view location. What a big mistake to trust their reservations staff and further to be treated in such a terrible way. I have never felt so ripped off. I just felt rotten about this place and would NOT recommend it.

Booked a King room with a patio that was supposed to have a view of Sedona. When arrived they only had a Queen room, no patio, and the one window had a view of the parking lot. The front desk receptionist was friendly but blamed it on booking with a third party and could not provide the room I reserved and offered 35$ off for parking. She also was to add Marriott Bonvoy points but as of now nothing has been added. The room was nice but not at the price I paid for a king with a view, almost a bait and switch when you booked the best and provided entry level for the same price.

The view was beautiful. The room was sub-par. Soft bed, noisy AC, very slippery tub, no microwave.